Content Moderator reviewing and moderating user - generated content with a hybrid work model. Ensuring compliance with guidelines while maintaining quality and safety standards.
About the role
- Content Specialist creating and centralizing documentation to educate internal teams and customers at CreatorIQ. Collaborating with Product Support, Success, and Marketing teams to facilitate knowledge sharing.
Responsibilities
- Collaborate with Product Support, Customer Success, Implementation, Product, Product Marketing and additional relevant stakeholders to publish public-facing technical resources that help facilitate new launches and drive self-service behavior across our Brand and Creator Help Centers
- Maintain product proficiency and partner with internal subject matter experts (SMEs) to develop, gather, and disseminate product documentation through the appropriate format and communication channels
- Assist in the strategic organization of external and internal knowledge to ensure searchability and adoption
- Audit the currently existing documentation on a regular basis
- Help track down knowledge silos and update our product documentation accordingly
- Collect documentation feedback and requests from customer-facing teams
- Manage a backlog of knowledge management projects in Notion
- Partner with Product Education Managers to prioritize most impactful documentation efforts
- Identify opportunities for improving and scaling internal knowledge management operations
Requirements
- Bachelor’s degree in Communications, Marketing, Digital Media, or a related field is preferred.
- Minimum of 1 year of experience working in the software industry.
- Exceptional written, verbal, and visual communication skills.
- Ability to work, plan, organize and prioritize collaboratively in a fast-paced and dynamic environment.
- Experience with ZenDesk Guide and HTML.
- Aptitude in understanding and discussing technical information with people of diverse occupational backgrounds (i.e. from Sales to Software Development).
- Strong understanding of how to translate complex technical knowledge into layman’s terms across both verbal and written formats.
- Ability to effectively break down information into digestible components with intuitive hierarchy and can write documentation that is modern, flows logically, and communicates its main points clearly.
- Familiarity with the digital content creation and influencer industry is a plus.
Benefits
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform, Sana, and documentation in Notion to get the training and tools you’ll need to become successful here from your first day with us.
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