Account Manager executing strategies for TikTok Shop accounts at a leading social commerce agency. Focus on operational excellence and growth initiatives while collaborating with teams across functions.
About the role
- Customer Relationship Manager II ensuring client satisfaction and product utilization at Cox Automotive. Collaborating cross-functionally to manage client relationships and deliver strategic marketing solutions.
Responsibilities
- Provide proactive client relationship management and communication as the primary point of contact for the AMP Marketing Technology Platform
- Contribute to customer satisfaction by consistently meeting and/or exceeding expectations
- Work directly, professionally, and collaboratively with Clients and internal teams to meet client needs
- Maintain expected level of client engagement and drive product utilization
- Conduct consultative reviews and provide marketing/process opportunities
- Analyze and evaluate email performance using CRM reports
- Provide guidance to other members of Managed Services and departments
- Handle VIP accounts and provide exceptional customer service
Requirements
- Minimum Bachelor’s degree in a related discipline and 2 years of account ownership or management experience
- Effective communication skills; written, verbal and presentation
- Exceptional client relationship, account management experience
- Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
- Marketing program experience, including evaluating and utilizing digital marketing and/or CRM systems
- Strong organizational skills
- Proactive thinker with ability to absorb high amounts of detail
- Demonstrated leadership skills
- Ability to thrive in a fast-paced environment and meet tight deadlines
- Working knowledge of MS office tools
Benefits
- Highly competitive compensation package
- 401(k) with a generous company match
- Comprehensive healthcare, life, and disability benefits
- Adoption assistance
- Pet insurance
- Discounts on travel and cars
- Paid time off including vacation and wellness hours
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