Principal Product Support Engineer at Hewlett Packard Enterprise resolving complex technical issues for federal customers in Private Cloud environments. Leading troubleshooting and collaboration with engineering teams for product enhancements.
About the role
- Technical Support Trainee supporting technological operations in Mexico City. Monitoring systems, configuring equipment, and assisting users in a collaborative tech team environment.
Responsibilities
- Monitorearás el funcionamiento operativo de los sistemas del banco.
- Darás apoyo en la configuración, mantenimiento y seguimiento de incidencias.
- Brindarás soporte en altas, bajas y administración de usuarios.
- Prepararás equipos y gestionarás su entrega al personal interno.
- Asesorarás a los colaboradores en el uso correcto de sistemas y aplicaciones.
- Apoyarás en la solución de problemas esporádicos y eventos extraordinarios en TI.
Requirements
- Formación: Licenciatura/Ingeniería o Carrera Técnica en Sistemas o afín (concluida o en curso).
- Experiencia: No requerida, estudiantes próximos a egresar o recién graduados.
- Conocimientos: Paquetería Office, Sistema DOS, Sistemas operativos (Linux, Windows Server), Active Directory.
- Idiomas: No requerido (Inglés intermedio deseable).
- Competencias clave: Responsabilidad, Proactividad, Trabajo en equipo, Orientación a resultados, Empatía.
Benefits
- Espacio para aprender y desarrollarte dentro del equipo de Tecnología.
- Compensación competitiva.
- Crecimiento profesional dentro del área de TI.
- Un ambiente colaborativo orientado a la mejora continua.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Advisor providing technical assistance for HAV, noise, dust, and cloud - based monitoring solutions. Collaborating with users to ensure maximum value from technology.
Shop Support Technician managing inventory and logistics tasks for TechnipFMC. Ensuring accurate stock management and handling equipment as part of supply chain operations.
Client Support Analyst providing operational support for advertisers on Meta platform. Handling technical inquiries, managing support tickets, and collaborating with departments.
Senior Support Analyst focusing on process management at MAG. Engaging in process improvement and implementation with diverse teams.
Technical Support Engineer managing Fortinet devices and addressing client requests. Ensuring optimal configurations and troubleshooting issues in El Salvador with Fortinet systems.
Technical Support Agent managing IT systems and providing user support at Caisse Desjardins. Involves platform administration, network activities, and troubleshooting technologies in cooperative banking.
Product Support Engineer at Sonatype providing software supply chain security solutions. Debugging and troubleshooting product incidents while assisting product management with enhancements.
Technical Support Engineer in Bucharest leading product information delivery and customer issue resolution. Collaborating with teams on operational compliance and fostering customer relationships.
Senior Technical Analyst leading data management and analytics initiatives. Collaborating with stakeholders to ensure data integrity and support enterprise - wide BI needs.