Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
About the role
- Technical Support Trainee supporting technological operations in Mexico City. Monitoring systems, configuring equipment, and assisting users in a collaborative tech team environment.
Responsibilities
- Monitorearás el funcionamiento operativo de los sistemas del banco.
- Darás apoyo en la configuración, mantenimiento y seguimiento de incidencias.
- Brindarás soporte en altas, bajas y administración de usuarios.
- Prepararás equipos y gestionarás su entrega al personal interno.
- Asesorarás a los colaboradores en el uso correcto de sistemas y aplicaciones.
- Apoyarás en la solución de problemas esporádicos y eventos extraordinarios en TI.
Requirements
- Formación: Licenciatura/Ingeniería o Carrera Técnica en Sistemas o afín (concluida o en curso).
- Experiencia: No requerida, estudiantes próximos a egresar o recién graduados.
- Conocimientos: Paquetería Office, Sistema DOS, Sistemas operativos (Linux, Windows Server), Active Directory.
- Idiomas: No requerido (Inglés intermedio deseable).
- Competencias clave: Responsabilidad, Proactividad, Trabajo en equipo, Orientación a resultados, Empatía.
Benefits
- Espacio para aprender y desarrollarte dentro del equipo de Tecnología.
- Compensación competitiva.
- Crecimiento profesional dentro del área de TI.
- Un ambiente colaborativo orientado a la mejora continua.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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