Sales Administrator providing operations support to the sales department at Liebherr USA. Tasks include handling inquiries, managing promotional orders, and supporting sales functions.
About the role
- Director of Operational Excellence & Quality directing quality and operational excellence initiatives at Costain. Leading strategic improvements in project delivery and compliance across the organization.
Responsibilities
- **Operational Excellence and Quality Leadership**
- Design and embed the Costain wide project operating system, integrating delivery processes, standards and delivery assurance mechanisms.
- Lead continuous improvement initiatives that enhance productivity, consistency, and compliance.
- Ensure quality systems meet regulatory, customer, and internal requirements while enabling agile delivery.
- Diagnose systemic pain points and root causes impacting delivery efficiency and predictability to embed and promote a continuous improvement culture.
- **Capability Development and Cultural Change**
- Build and lead a capability development programme focused on delivery disciplines, leadership behaviours and technical excellence.
- Maintain an agile and MVP prototyping approach to test and refine new capabilities.
- Coach senior leaders and delivery teams to strengthen decision-making, risk management, and execution flow.
- Drive cultural alignment across contracts, reinforcing shared values and delivery discipline.
- **Governance and Performance Management**
- Define the data structures, measures and performance indicators that underpin delivery excellence.
- Establish governance frameworks that ensure consistent application of best practices and delivery standards.
- Monitor delivery performance using KPIs, dashboards, and structured reviews to drive transparency and action.
- Facilitate cross-functional collaboration to remove friction and improve end-to-end flow.
- Codify activities, variables and measures to underpin new capabilities, coordinating with digital transformation and IT stakeholders.
- **Stakeholder Engagement and Influence**
- Build trusted relationships with reference groups and coordinate working parties to maintain and improve capabilities.
- Represent the division in corporate forums, audits and strategic initiatives.
- Influence senior leaders to adopt best practices and champion operational excellence.
- **Quality Assurance and High-Assurance Delivery**
- Own the Costain quality strategy, ensuring it underpins efficient and predictable delivery across all contracts.
- Maintain and continuously improve the assurance framework, including policies, standards and stage-gate controls.
- Support the review, reform and refinement of the Costain Way. Represent and lead the voice of delivery to ensure the Costain Way is a fit-for-purpose management system that supports best-in-class delivery.
- Ensure quality planning, inspection, testing and verification activities are embedded early and consistently across the lifecycle.
- Strengthen root-cause analysis, corrective actions, and learning loops to drive systemic improvement rather than local fixes.
- Build capability in quality leadership, problem-solving, and right-first-time delivery across project teams.
- Use data, metrics and leading indicators to identify emerging risk and drive proactive intervention.
Requirements
- **Essential**
- Degree qualified in appropriate subject
- Chartered professional in an appropriate field (desirable)
- Can hold UK Security Clearance (SC level)
- **Knowledge, Skills and Experience**
- **Essential**
- Process visualization, optimisation and management
- Strategic vision, driving business / cultural change
- Development of assurance, verification and compliance in a corporate environment
- Influencing and supporting teams / people, both in delivery and as SME / functional leaders content providers
- Risk / opportunity management
- Coordination and leadership of diverse teams
- Understanding of digital operating systems, development, assurance and delivery
- Proven line management and people development skills
- Budget management skills
- Innovative and digital mindset, dashboarding
- **Desirable**
- Broad UK industry experience
- Strong safety and people focus
- UK infrastructure market experience
Benefits
- Hybrid work arrangement
- Professional development opportunities
- Leadership coaching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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