Hybrid Operational Excellence & Quality Director

Posted 12 hours ago

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About the role

  • Director of Operational Excellence & Quality directing quality and operational excellence initiatives at Costain. Leading strategic improvements in project delivery and compliance across the organization.

Responsibilities

  • **Operational Excellence and Quality Leadership**
  • Design and embed the Costain wide project operating system, integrating delivery processes, standards and delivery assurance mechanisms.
  • Lead continuous improvement initiatives that enhance productivity, consistency, and compliance.
  • Ensure quality systems meet regulatory, customer, and internal requirements while enabling agile delivery.
  • Diagnose systemic pain points and root causes impacting delivery efficiency and predictability to embed and promote a continuous improvement culture.
  • **Capability Development and Cultural Change**
  • Build and lead a capability development programme focused on delivery disciplines, leadership behaviours and technical excellence.
  • Maintain an agile and MVP prototyping approach to test and refine new capabilities.
  • Coach senior leaders and delivery teams to strengthen decision-making, risk management, and execution flow.
  • Drive cultural alignment across contracts, reinforcing shared values and delivery discipline.
  • **Governance and Performance Management**
  • Define the data structures, measures and performance indicators that underpin delivery excellence.
  • Establish governance frameworks that ensure consistent application of best practices and delivery standards.
  • Monitor delivery performance using KPIs, dashboards, and structured reviews to drive transparency and action.
  • Facilitate cross-functional collaboration to remove friction and improve end-to-end flow.
  • Codify activities, variables and measures to underpin new capabilities, coordinating with digital transformation and IT stakeholders.
  • **Stakeholder Engagement and Influence**
  • Build trusted relationships with reference groups and coordinate working parties to maintain and improve capabilities.
  • Represent the division in corporate forums, audits and strategic initiatives.
  • Influence senior leaders to adopt best practices and champion operational excellence.
  • **Quality Assurance and High-Assurance Delivery**
  • Own the Costain quality strategy, ensuring it underpins efficient and predictable delivery across all contracts.
  • Maintain and continuously improve the assurance framework, including policies, standards and stage-gate controls.
  • Support the review, reform and refinement of the Costain Way. Represent and lead the voice of delivery to ensure the Costain Way is a fit-for-purpose management system that supports best-in-class delivery.
  • Ensure quality planning, inspection, testing and verification activities are embedded early and consistently across the lifecycle.
  • Strengthen root-cause analysis, corrective actions, and learning loops to drive systemic improvement rather than local fixes.
  • Build capability in quality leadership, problem-solving, and right-first-time delivery across project teams.
  • Use data, metrics and leading indicators to identify emerging risk and drive proactive intervention.

Requirements

  • **Essential**
  • Degree qualified in appropriate subject
  • Chartered professional in an appropriate field (desirable)
  • Can hold UK Security Clearance (SC level)
  • **Knowledge, Skills and Experience**
  • **Essential**
  • Process visualization, optimisation and management
  • Strategic vision, driving business / cultural change
  • Development of assurance, verification and compliance in a corporate environment
  • Influencing and supporting teams / people, both in delivery and as SME / functional leaders content providers
  • Risk / opportunity management
  • Coordination and leadership of diverse teams
  • Understanding of digital operating systems, development, assurance and delivery
  • Proven line management and people development skills
  • Budget management skills
  • Innovative and digital mindset, dashboarding
  • **Desirable**
  • Broad UK industry experience
  • Strong safety and people focus
  • UK infrastructure market experience

Benefits

  • Hybrid work arrangement
  • Professional development opportunities
  • Leadership coaching

Job title

Operational Excellence & Quality Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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