Inside Sales Representative focusing on cord blood banking communication. Educating expectant families about their banking options and providing superior customer service.
Responsibilities
Educate families on their cord blood (newborn stem cell) banking options, empowering them to make an informed decision.
Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
Remain current on all procedural activities and follow ups.
Remain current on all training and other administrative tasks.
Meet or exceed monthly, quarterly, and yearly sales and client service goals.
Adhere to all Consumer Sales processes and policies.
Review recorded calls with the manager to identify best practices and areas of opportunity.
Ensure quality standards are met per company Quality Policy.
Generate IRs to capture client and other relevant issues.
May be trained as a mentor/trainer.
Ensure client data, including personal, credit card and medical information is protected as explained in CooperSurgical’s Data Protection Policy.
Requirements
Bachelor’s degree and a minimum two years of B2B sales experience required, or equivalent combination of education and experience.
Computer Skills: To perform this job successfully, an individual should have working knowledge of Salesforce or similar CRM and Microsoft Office 365.
Bi-lingual English/Mandarin is strongly desired.
Call center, customer service, client services experience strongly preferred.
This position will start off remote, but we must hire near Mississauga, ON, CAN in case there is a need to return to the office.
Benefits
Extended Health Care
Registered Pension Plan
Parental leave
Fertility benefits
Paid time off for vacation, personal, sick and holidays
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