Process Improvement Lead Analyst at Citi driving end - to - end design and execution of dispute transformation initiatives using emerging technologies. Collaborating with cross - functional teams for operational success.
About the role
- BSS Control Tower Team Leader responsible for KPI performance and staff development in logistics. Leading team meetings and ensuring compliance with standards and clients' requirements.
Responsibilities
- Responsible for meeting the team’s KPI performance
- Conduct regular meetings with the team to discuss performance and resolution of issues
- Facilitates performance review call with the stakeholders
- Handles 2nd level of escalations
- Active participation in project for process improvements
Requirements
- Strong leadership experience
- Above average communications skills
- Freight-forwarding / logistics education is an advantage
- Knowledge in Cargowise One is an advantage
- Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)
- Ability to cooperate with various units in DSV (ISSC and Local Teams)
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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