IT Account Manager for closing consultative deals and identifying opportunities at Focus Group, an award - winning tech scale - up.
About the role
- Manager Account Management Road enhancing long-term customer relationships for DSV's logistics services. Leading a team and driving data-driven insights for commercial performance.
Responsibilities
- Maintaining and expanding long-term relationships with customers
- Ensuring the team works in a consistent, structured, and data-driven manner
- Developing a clear account strategy, translating it into concrete goals
- Managing outcomes such as customer satisfaction, retention, revenue growth with existing customers, and optimal collaboration
- Providing leadership to a diverse team of account managers and actively working on professionalising the account management process
- Coaching the team to enhance relationship management and customer-focused skills
- Creating alignment between commercial strategy and daily execution
- Identifying opportunities to deepen relationships and increase commercial value through clear KPIs, strong pipeline management, and accurate forecasting.
Requirements
- Proven experience in a commercial environment, preferably within transport and logistics, with a track record of sales results
- Strong leadership skills and the ability to develop, motivate, and coach a team to higher performance
- Affinity for data-driven work, including the use of CRM systems and Power BI, with the ability to operate both strategically and operationally.
Benefits
- a salary aligned with your knowledge and experience
- 28 days of annual leave and 8% holiday allowance
- access to knowledge and training via the DSV Academy and external courses, allowing you to grow and influence your career path
- a favourable pension scheme, partly premium-free with a 5% personal contribution
- the space and freedom to take initiative in an informal environment, becoming part of an engaged, friendly, and above all fun team!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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