Onsite International Operations Specialist – Level 1

Posted 2 hours ago

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About the role

  • International Operations Specialist managing assistance requests for medical and logistical support. Fulfilling assistance through case management and coordination with medical and security teams.

Responsibilities

  • The International Operations Specialist is responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers.
  • Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented.
  • Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.
  • Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers.
  • Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.
  • Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.

Requirements

  • Typically, at least 1 – 2 years of experience in logistics/coordination and customer service is required.
  • Experience working in logistics, travel and/or healthcare sector is desirable.
  • Experience in phone-based or call center environment is desirable.
  • Experience of working in a fast-paced, demanding environment.
  • Excellent written and spoken English language.
  • Additional language skills, particularly Arabic or Turkish, are desirable.

Benefits

  • Health insurance
  • Professional development opportunities

Job title

International Operations Specialist – Level 1

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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