Inside Sales Representative developing and maintaining positive customer relationships for Gescan's electrical distribution. Handling orders, customer satisfaction, and upselling products.
Responsibilities
Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service.
Contacting current customers and identifying new products and potential up-selling.
Responding to and processing incoming calls and orders.
Opening new accounts.
Developing customer base and sales leads by making cold and warm calls.
Entering orders into system.
Maintaining knowledge base on current products and learning about new products.
Identifying products the customer requires that may not be stocked by the company and sourcing the products.
Providing pricing quotations, follow-up on quotes and Technical support on products.
Purchasing for direct orders and doing counter Sales.
Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent.
Responsible for Credits/Debits, Returns and Troubleshooting freight problems, expediting, etc.
Responding to inquiries and closing orders.
Other duties as required.
Requirements
High School Diploma required.
Post Secondary courses in Sales and/or Marketing preferred.
Knowledge of Microsoft Office required.
3 years related experience.
Product knowledge or industry experience preferred.
Benefits
Benefits program allowing you to choose from options that best fit you and your dependents’ needs.
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