Trading Operations Analyst responsible for managing daily reconciliations and settlements of transactions at Kora. Collaborating with banking partners and ensuring payment accuracy.
About the role
- Indirect Operations Specialist supporting self-employed Sales Consultants in the fintech sector. Focusing on customer onboarding and sales process improvements to enhance team efficiency.
Responsibilities
- Provide high-volume phone-based support to self-employed Sales Consultants in the full sales cycle, answering queries and completing administrative tasks to enable customers to join myPOS
- Prepare and review contracts for signing and manage communications related to the sale
- Generate reports and presentations of sales funnels for the Consultant’s and wider business
- Resolve any issues impacting a Consultant’s ability to onboard a customer
- Track orders and investigate shipping delays for customers waiting on products
- Identify where improvement is needed in sales practices and make suggestions for improvements
- Act as the link between the Consultants and the business to ensure products, practices and processes are sales-ready
Requirements
- Excellent written and verbal communication skills in French and English
- Exemplary customer service and conflict resolution skills
- High attention to detail and ability to solve problems independently and resolutely
- Impeccable organisation skills to manage multiple cases and workflows simultaneously
- Knowledge of sales practices and the most efficient customer service techniques
- Confidence in using CRMs and Microsoft Office applications
- Comfortable with working in a fast-paced environment with high sales targets
Benefits
- Private Health Insurance (50% coverage)
- Food allowance - 11,5 EUR per day (50% coverage)
- 25 days annual holiday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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