QA Manager leading and developing QA team to ensure high quality standards for AI solutions at Expert.ai. Responsible for planning and integrating QA practices in the software development lifecycle.
About the role
- Head of QA responsible for structuring and evolving software quality practices in corporate environments. Focused on continuous improvement and collaboration with technical and executive teams.
Responsibilities
- Periodically assess the QA maturity level (processes, tools, roles and governance).
- Structure and evolve the Software Quality Center, defining the operating model, ceremonies, responsibilities and minimum artifacts.
- Promote continuous improvements focused on simplicity, efficiency and alignment with business reality.
- Define and maintain the corporate knowledge repository (processes, strategies, standards, frameworks, best practices and welcome kit).
- Develop and promote continuous training through a testing academy, mentoring and certifications.
- Conduct training sessions, courses and workshops to disseminate quality practices and techniques.
- Evaluate and optimize the use of existing testing and automation tools, prioritizing stabilization, reuse and quick wins.
- Propose feasible incremental automations, respecting team capacity and avoiding complex or hard-to-maintain solutions.
- Guide the development of end-to-end automated flows when technically and economically viable.
- Support the definition of the corporate automation architecture, with standardized frameworks, library reuse, APIs and E2E tests.
- Support integration with CI/CD pipelines, including parallelism and test execution strategies.
- Define and maintain the SDLC with Quality policies (Definition of Ready, Definition of Done, acceptance criteria and minimum coverage).
- Standardize testing processes: functional, API, mobile, regression, exploratory, smoke and UAT.
- Ensure defect management (triage and fix SLAs, severity, priority, rework and escaped defects).
- Define, evolve and monitor quality and efficiency indicators (test coverage, defects in production, average validation time, recurrence of failures).
- Produce clear and concise executive reports for the board and governance forums.
- Support data-driven decision making.
- Ensure compliance and auditability by publishing corporate KPIs on process adherence and maturity level.
- Define and track action plans to advance team maturity, ensuring execution through to resolution.
Requirements
- Strong experience in QA / Software Quality in complex and regulated environments.
- Experience in structuring processes, governance and quality metrics.
- Experience with test automation and CI/CD integration.
- Ability to act strategically and hands-on.
- Clear communication skills for interaction with technical teams and executives.
Benefits
- Multi-benefits card – choose how and where to use it.
- Tuition support for Undergraduate, Postgraduate, MBA and language courses.
- Certification incentive programs.
- Flexible working hours.
- Competitive salaries.
- Annual performance review with a structured career plan.
- Opportunity for international career.
- Wellhub and TotalPass.
- Private pension plan.
- Childcare assistance.
- Health insurance.
- Dental insurance.
- Life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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