Key account manager for managing client relationships and identifying business opportunities in the IT consulting sector. Ensuring high-quality service tailored to client needs.
Responsibilities
Manage and grow a portfolio of existing clients in IT consulting services;
Understand clients' business and technology challenges to propose tailored solutions;
Identify and qualify new business opportunities in the insurance and banking sectors;
Prepare and present commercial proposals, service offerings, and executive presentations;
Lead and oversee responses to requests for proposals (RFPs);
Establish and maintain strong client relationships to ensure satisfaction and loyalty;
Collaborate with internal teams to ensure client expectations are met and exceeded;
Serve as the primary point of contact for escalations and proactively resolve client concerns;
Contribute to the development and execution of strategic plans aligned with CU Insurance Québec's objectives;
Collaborate with the Delivery Manager (DM) to ensure client expectations are met;
Manage contract renewals and negotiate commercial terms;
Maintain a high level of client satisfaction and measure account performance (KPIs, SLAs).
Requirements
Proven experience in a similar role, ideally within the insurance and/or banking sectors;
Experience in consulting;
Strong understanding of IT services (consulting, software development, cloud computing, cybersecurity, project management, etc.);
Ability to collaborate effectively with internal and external stakeholders;
Fluency in French and English required;
Excellent communication and interpersonal skills;
Strong client focus and results orientation;
Ability to understand technical issues and translate them into business value;
Negotiation and business development skills;
Ability to manage multiple accounts and priorities simultaneously;
Strategic and analytical mindset;
Autonomy, leadership, and initiative.
Benefits
Competitive compensation with performance-based bonuses.
Professional development opportunities in a collaborative and innovative environment.
Participation in high-impact projects within the insurance sector.
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