Business Analyst I working on claims system management for Intact. Collaborating with teams to enhance user experience and improve system functionality.
About the role
- Business Analyst facilitating customer adoption of Convr’s AI underwriting platform. Bridging customer needs and technical teams to ensure effective implementation of solutions.
Responsibilities
- Serve as the primary bridge between customer business needs and Convr’s technical teams
- Elicit, document, and translate underwriting workflows and requirements into clear business and technical specifications for the Convr AI platform
- Ensure requirements align to customer pain points and desired business outcomes
- Partner closely with Professional Services and Engineering to configure and activate the Convr Underwriting Workbench based on customer-specific underwriting needs
- Validate that underwriting rules, workflows, and AI-driven decisioning are accurately implemented and fully functional within the platform
- Drive platform adoption by ensuring customers understand how Convr supports their underwriting goals and day-to-day workflows
- Manage communication and alignment between customer business stakeholders and internal technical teams
- Plan, coordinate, and lead UAT sessions with customer stakeholders
Requirements
- Bachelor’s Degree required (preferably in Business Administration, Computer Science, Information Systems, or a related field)
- Underwriting Domain Expertise: 3–5 years of experience in the Commercial P&C Insurance industry
- Technical Business Analysis: Proven track record of eliciting complex business requirements and translating them into technical specifications, preferably for a SaaS or AI-powered platform
- Experience managing or supporting the implementation of enterprise software
- Exceptional communication skills with the ability to lead meetings and workshops with both executive stakeholders and technical engineering teams
- Advanced proficiency in Excel (for data mapping and tracking) and experience with project management tools (e.g., Jira, Asana, or Monday.com)
Benefits
- Remote work opportunities
- Flexible Paid Time Off
- Company Paid Holidays
- Insurance Coverage (medical, dental, vision, short-term & long-term disability, life insurance, and accident coverage)
- 401K
- Paid Parental Leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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