Director of Client Service Management working with Fidelity to support next - generation transfer agent operations. Building client relationships and improving operational health through strategic oversight and collaboration.
About the role
- Client Services Manager responsible for client relationships and compliance solutions in EMEA markets. Collaborating with clients and teams to enhance satisfaction and success metrics.
Responsibilities
- Acting as a trusted advisor and primary point of contact for VANTAGE clients, ensuring their success with our due diligence and compliance solutions.
- Delivering tailored training and onboarding sessions to empower clients with our reports and compliance technology.
- Building strong client relationships through regular check-ins to enhance their compliance programs and identify growth opportunities.
- Gathering and analysing account activity to shape actionable account plans and share insights with the broader business.
- Overseeing contract renewals, ensuring accuracy, and supporting smooth transitions for clients.
- Handling escalations and guiding complex client queries while coordinating internally to deliver exceptional resolutions.
- Contributing to product innovation, marketing efforts, and sales initiatives to support third-party risk solutions and elevate client experiences.
Requirements
- **Compliance and Risk Expertise:** Knowledge of compliance due diligence, third-party risk management, and understanding of anti-bribery and corruption regulations.
- **Language Skills:** Fluency in English is required. French-language skills are beneficial
- **Client-Facing and Relational Skills:** Extensive experience in client-facing roles with strong communication and relationship-building abilities.
- **Project Management and Workload Handling:** Proven ability to manage multiple complex projects, workloads, and meet tight deadlines.
- **Problem-Solving and Resilience:** Positive, can-do attitude with the capacity to work under pressure and identify effective solutions to challenges.
- **Collaboration and Communication**: Demonstrated ability to establish strong relationships with internal and external contacts and confidently discuss concerns or solutions.
- **Attention to Detail:** High-level attention to detail, with excellence in proofreading and adherence to house style.
- **Educational Background**: Educated to A level standard or equivalent; a degree is desirable.
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
- The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks
- *Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.*
- *If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.*
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