Director of Lifecycle Marketing overseeing customer journey strategy at Constant Contact. Leading cross-channel lifecycle programs to maximize Customer Lifetime Value (CLV) across global markets.
Responsibilities
Design and execute a holistic, data-backed lifecycle marketing strategy for customer acquisition, conversion, nurturing, and win-back across all products and geos
Lead the strategy and execution of sophisticated omnichannel campaigns (email, in-app, push, SMS, referral, etc.) mapped precisely to the customer journey stages
Define and own content-driven nurture and re-engagement strategies focused on driving activation, retention, and maximum Partner success
Establish a culture of rigorous A/B/MVT testing utilizing AI tools and propensity modeling to continuously optimize performance, conversion rates, and CLV
Serve as the strategic partner to Product, Data Science, and Sales teams to embed personalized marketing efforts into the core product experience
Define and manage mission-critical KPIs (e.g., Conversion Rate, CAC, CLV, Churn) and present actionable insights to executive leadership
Recruit, mentor, and develop a high-performing team of lifecycle and growth marketers
Requirements
10+ years of progressive marketing experience
Minimum of 5+ years in a senior lifecycle or growth leadership role within a large-scale SaaS or subscription-based business
Demonstrated history of successfully building and scaling lifecycle programs that delivered significant, quantifiable growth in customer acquisition and retention
Deep, hands-on expertise across omnichannel platforms (email, in-app, push, SMS)
Strong preference for experience integrating AI/ML tools and paid media
Expert-level proficiency with leading Marketing Automation Platforms (e.g., Braze, Iterable, Salesforce Marketing Cloud) and advanced CRM systems
Exceptional analytical skills; ability to derive strategic, actionable insights from complex large datasets
Proven ability to influence and align senior cross-functional leaders toward a shared customer vision
Bachelor's degree in a quantitative or business-related field required; MBA or Master's degree preferred
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