Hybrid Service Delivery Manager

Posted 4 hours ago

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About the role

  • Service Delivery Manager overseeing multiple contracts in a hybrid work environment at Consort Group. Responsible for client satisfaction and operational management in complex managed services.

Responsibilities

  • Responsibility for overall management of one or more managed services contracts
  • Oversee and coordinate RUN activities: Service Desk, SDP, network & systems engineering
  • Supervise 30 to 50 employees (internal & external)
  • Produce reports and ensure a trusted client relationship
  • Monitor and control the budget, anticipate financial risks and propose action plans

Requirements

  • At least 5 years’ experience in complex, service-oriented managed environments
  • Management of managed services contracts
  • Leadership of technical teams (30 to 50 employees)
  • Client governance & facilitation of governance bodies
  • ITIL processes, crisis management, budget control
  • RUN environments, networks & systems, service continuity

Benefits

  • Health insurance
  • Meal voucher card
  • Works council (CSE)
  • Group insurance
  • Continuous access to training
  • Culture of feedback and meaningful projects

Job title

Service Delivery Manager

Job type

Experience level

Mid levelSenior

Salary

€55,000 - €65,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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