Service Delivery Manager overseeing multiple contracts in a hybrid work environment at Consort Group. Responsible for client satisfaction and operational management in complex managed services.
Responsibilities
Responsibility for overall management of one or more managed services contracts
Oversee and coordinate RUN activities: Service Desk, SDP, network & systems engineering
Supervise 30 to 50 employees (internal & external)
Produce reports and ensure a trusted client relationship
Monitor and control the budget, anticipate financial risks and propose action plans
Requirements
At least 5 years’ experience in complex, service-oriented managed environments
Management of managed services contracts
Leadership of technical teams (30 to 50 employees)
Client governance & facilitation of governance bodies
ITIL processes, crisis management, budget control
RUN environments, networks & systems, service continuity
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