Manager, Assurance Services at Aprio, a Top 20 CPA and advisory firm assisting clients. Focused on maximizing opportunities through precise financial statements and audit expertise.
About the role
- Delivery Manager overseeing operational delivery across multiple departments at Conduent. Ensuring compliance, performance objectives, and operational excellence in Medicaid services in Albuquerque, NM.
Responsibilities
- This position will take responsibility for managing the following:
- Contract Compliance
- Quality Assurance
- SLA monitoring and reporting
- SOC Audit management
- Disaster Recovery and Business Continuity Planning and Training
- Lead daily operational activities across departments, including people management, workflow coordination, and operational execution.
- Drive performance against service level agreements (SLAs) and key business metrics in support of overall business unit objectives.
- Ensure all business units operate in their areas in accordance with contract requirements.
- Work with departments on corrective action and solution planning when there is a compliance or an SLA miss.
- Work closely with the MMIS systems team to ensure adherence to contract requirements.
- Manage annual SOC audits and Medicaid Waiver Financial Management reviews.
- Manage, coach, and develop employee teams to improve performance, engagement, and retention.
- Oversee the full employee lifecycle, including hiring, onboarding, disciplinary actions, performance improvement plans (PIPs), conflict resolution, and employee terminations, in accordance with company policy and applicable regulations.
- Address employee relations matters proactively and identify training and development opportunities.
- Prepare, analyze, and present performance reports, metrics, and KPIs to support operational and business decisions.
- Partner with stakeholders to identify process improvement opportunities and enhance service delivery.
- Ensure compliance with all organizational policies, procedures, quality standards, and security requirements.
Requirements
- Minimum of three (3) years of management experience in an operational or delivery-driven environment
- Demonstrated leadership and people management skills, with the ability to motivate and develop high-performing teams
- Knowledge of Medicaid programs
- Familiarity with government contracts
- Ability to work autonomously, manage competing priorities, and exercise sound judgment
- Proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, Project, Visio, and SharePoint
Benefits
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
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