Senior Service Delivery Manager at Made Tech, improving public services through human - centred technology. Managing teams to onboard services and deliver high quality outcomes.
About the role
- Incident Manager overseeing cyber incident response engagements for large enterprises at Long View. Utilizing strong leadership and technical skills to ensure effective incident resolution.
Responsibilities
- Lead and oversee complex, high‑profile cyber incident response and investigation engagements, guiding clients through preparation, response, and recovery
- Direct and participate in hands‑on investigative work during critical or high‑impact incidents, including ransomware investigations
- Manage multiple concurrent incident response projects across a diverse client base, spanning various industries, technologies, and geographies
- Act as the primary point of contact for clients, building trusted‑advisor relationships and ensuring high‑quality, consistent service delivery
- Oversee technical investigations to ensure thorough analysis of large‑scale cyber incidents and data breaches
- Design and facilitate both technical and executive workshops covering incident response, network security, vulnerability management, and related topics
- Provide strategic guidance on incident containment, remediation, and recovery using best‑practice frameworks such as NIST and SANS
- Lead and support the execution of tabletop simulation exercises for technical teams and executive stakeholders
- Oversee the creation of high‑quality deliverables, including detailed investigation reports, executive briefings, and remediation recommendations
- Ability to work evenings and weekends
Requirements
- 5+ years of experience in digital forensics and incident response, or a closely related field
- 2+ years in a leadership or managerial role
- Experience managing incident response engagements:
- Ransomware, data breaches, business email compromise, network intrusions, cloud incidents
- Ability to investigate and respond to ransomware attacks, including familiarity with ransomware TTPs, negotiation processes, and decryption/recovery strategies
- Experience with industry-standard digital forensic tools:
- Magnet Axiom, Encase, XWays, FTK, Velociraptor, etc
- Experience with EDR tools:
- CrowdStrike Falcon, Carbon Black EDR, Microsoft Defender for Endpoint, etc
- Familiarity with security monitoring solutions:
- Splunk, Microsoft Sentinel, Elastic/ELK, etc
- Understanding of SOC operations, operating systems, file systems, cloud platforms (Azure, AWS, GCP), and enterprise IT infrastructure
- Experience leading and mentoring teams in high-pressure, dynamic environments
- Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders, including executive leadership
- Demonstrated client management and relationship-building skills
- Excellent time management and organizational abilities**
Benefits
- Great people and culture
- RSP Plan
- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the latest technologies
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