Customer Service Specialist managing inbound calls for mortgage loan inquiries. Delivering accurate information and resolving customer queries following company regulations.
About the role
- Customer Care Representative supporting customer inquiries via phone, email, and tickets in a hybrid role. Assisting with website navigation, orders, shipping, and resolving issues effectively.
Responsibilities
- Respond to customer calls and emails with empathy, patience, and professionalism.
- Manage a high volume of inbound and outbound calls and support tickets in a timely and efficient manner.
- Understand customer needs, clarify details, research issues, and provide clear solutions.
- Guide customers through troubleshooting steps, website navigation, and product usage.
- Assist customers with placing orders and processing returns as needed.
- Collaborate across departments to ensure seamless customer support and resolution.
- Maintain accurate documentation of customer interactions and solutions provided.
- Perform other related duties as assigned to support our mission of building better connections.
Requirements
- 1-3 years in a customer care, support, or service role — ideally in the education, EdTech, or related industry.
- Exceptional verbal and written communication with the ability to explain solutions clearly and compassionately.
- A resourceful, solution-oriented mindset with the ability to troubleshoot quickly and confidently.
- Comfortable working across multiple systems, platforms, and tools to assist customers effectively.
- Ability to manage multiple inquiries simultaneously while staying detail-oriented.
- A natural ability to listen, understand, and guide customers through challenges calmly and kindly.
- Works collaboratively across teams to ensure a consistent and positive customer experience.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Specialist handling inbound queries for Verisk in the insurance sector. Fostering customer satisfaction and service quality through effective communication and support.
Customer Service Associate Representative answering patient inquiries and helping with pharmacy benefits at Accredo. Ensuring a high level of care and empathy in service, based in Honolulu, HI.
Rehabilitation Technician providing client intake and support for blind individuals at the Division of Blind Services in Orlando, Florida. Responsible for case management and eligibility assessment.
Customer Service Representative managing sea freight export operations for L.I.T. in Bremen. Ensuring smooth processing of shipments and customer consultations while collaborating with transport carriers.
Customer Service role at L.I.T. handling international imports, especially in sea freight logistics. Involves communication with customers and documentation management.
Customer Service role focusing on handling import sea freight tasks at a logistics provider. Responsibilities include client consultation and booking management for international shipping.
Sachbearbeiter/in Kundenservice und Lagerlogistik verbindet kundenorientierte Kommunikation mit operativen Lagerprozessen in einem globalen Logistikdienstleister. Bietet Unterstützung in der Koordination von Kundenaufträgen und Materialflüssen.
Customer Services Representative at interactive investor, helping clients with investment account queries in a hybrid work setting. Focused on building relationships and providing excellent customer service.
Manage a team of Customer Service Representatives at interactive investor. Driving quality service and team performance in a regulated contact centre environment.