Senior Service Delivery Manager at Conscia driving service delivery in a close collaboration with teams and clients. Focusing on customer relationship management and technical solutions in a supportive environment.
Responsibilities
Sikre, at services leveres problemfrit til kunderne
Dialog med kunderne
Sparring med kollegaer
Opfølgning på aktuelle sager
Udvikle og vækste kunderne
Spotte muligheder og skabe værdi
Tage ejerskab for service og leverancer
Bygge stærke relationer
Håndtere eskaleringer og major incidents
Omsætte forretningskrav til tekniske løsninger
Være synlig hos kunderne
Requirements
Minimum 5-års relevant erfaring med lignende opgaver
Bachelorgrad
ITIL-certificering
Erfaring med projektledelse i en IT-organisation (evt.)
Kendskab til Manged Service (fordel, men ikke krav)
Stærk teamplayer
God kommunikator
Struktureret og detaljeorienteret
Analytisk
Ønsker at udvikle kunderne
Benefits
En attraktiv lønpakke med mulighed for god fast løn
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