Manager of Network Services Support at Emory University overseeing voice and data services installations. Coordinating technical operations and supervising staff to enhance IT service delivery.
About the role
- Senior Service Delivery Manager at Conscia driving service delivery in a close collaboration with teams and clients. Focusing on customer relationship management and technical solutions in a supportive environment.
Responsibilities
- Sikre, at services leveres problemfrit til kunderne
- Dialog med kunderne
- Sparring med kollegaer
- Opfølgning på aktuelle sager
- Udvikle og vækste kunderne
- Spotte muligheder og skabe værdi
- Tage ejerskab for service og leverancer
- Bygge stærke relationer
- Håndtere eskaleringer og major incidents
- Omsætte forretningskrav til tekniske løsninger
- Være synlig hos kunderne
Requirements
- Minimum 5-års relevant erfaring med lignende opgaver
- Bachelorgrad
- ITIL-certificering
- Erfaring med projektledelse i en IT-organisation (evt.)
- Kendskab til Manged Service (fordel, men ikke krav)
- Stærk teamplayer
- God kommunikator
- Struktureret og detaljeorienteret
- Analytisk
- Ønsker at udvikle kunderne
Benefits
- En attraktiv lønpakke med mulighed for god fast løn
- En god pensionsordning
- Sundhedsordning
- Bilordning
- Uddannelsesmuligheder
- Frokostordning
- Et moderne kontormiljø
- Sociale arrangementer i og uden for virksomheden
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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