Head of Product Strategy responsible for defining the long - term vision and strategic direction of LoanPro platform. Leading innovative product roadmaps while collaborating closely with executive leadership.
About the role
- Business Product Owner functioning as mini-CEO for product success at logistics tech startup. Driving market presence and enhancing operational efficiency alongside cross-functional teams.
Responsibilities
- As a Business Product Owner you will be a mini-CEO for one of the products in our portfolio.
- You will play a crucial role in establishing and maintaining our product's market leadership, driving product expansion, and enhancing its operational efficiency.
- Together with the Product Owner, define a clear product vision and strategy that aligns with our company goals and ensures that our offerings not only meet current customer demands but also anticipate future market shifts.
- Assess potential new markets, customer segments, and product features that can drive expansion and increase our market presence.
- Coordinate cross-functional initiatives with engineering, sales & marketing, and other teams to ensure that our Go Lives are executed efficiently, enabling us to capture new opportunities swiftly and effectively.
- Analyse existing product workflows and implement improvements to enhance product efficiency and reduce time-to-market.
- Keep a close eye on cost structures to identify opportunities for savings without compromising product quality.
- Streamline customer support processes, utilizing feedback and data to improve response times and overall customer satisfaction.
- Build and maintain strong relationships with customers, acting as the main point of contact for them within the company.
- Engage with customers to understand their business goals, pain points, and product usage and turn their feedback into actionable insights that drive targeted solutions, optimise their experience, and ensure long-term success.
- Continuously monitor customer health scores and proactively reach out to address potential concerns before they arise.
- Analyse feedback, monitor market trends, and conduct competitive analysis & market research to identify opportunities for product improvements and process optimisations.
Requirements
- Proven experience of at least 3 years in customer success, account management, or similar roles within a B2B environment
- Native-level Spanish or German proficiency is required, with fluent English proficiency to ensure effective communication
- Client-facing experience in engaging with stakeholders at various levels, from technical teams to executive leadership
- A strong interest in software development is essential. Candidates should be technically savvy and comfortable learning new tools, with basic coding experience
- Demonstrated ability to understand complex processes and technical requirements and create tailored solutions that meet client needs and drive mutual success
- Exceptional time management, prioritisation, and multitasking abilities
- Customer-Centric Mindset with the ability to prioritise and anticipate customer needs, committed to delivering solutions that enhance satisfaction and improve the overall customer experience
- The ability to create compelling presentations that effectively communicate implementation strategies to diverse audiences
- Prior professional experience in startups, consulting firms, or other fast-paced environments, particularly in logistics, business development, project management, or finance is a plus
- A commitment to consistently raise standards by improving quality and efficiency in all aspects of work
- An independent, hands-on mindset with a 'never-stop-learning' attitude and a desire to grow alongside the team
- A strong sense of accountability, taking initiative to see tasks through to completion and proactively addressing challenges.
Benefits
- Gain invaluable insights into building a logistics tech start-up and enjoy the freedom to take ownership of your work in an autonomous environment that encourages and supports your growth.
- We foster a culture of openness, transparency, and trust, where everyone's ideas and opinions are valued and respected.
- All team members feel welcome and appreciated for who they are.
- We have vibrant workspace designed to keep you motivated and inspired in the heart of Munich, Hamburg, Nuremberg, and Duisburg.
- At CONROO, we understand the importance of work-life balance. That's why we offer flexible hours and 30 days of workation to ensure that our team members can work at times that suit their individual needs and schedules.
- We love getting together as a team and making memories! Every quarter, we host fun team events, and once a year, we have an exciting off-site to build team spirit and bond with each other.
- Naturally, we also provide all the classic startup perks, including complimentary beverages, and top-notch coffee from our community barista.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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