SOC Manager overseeing 24/7 Security Operations Centre for Keyloop’s global technology. Leading teams and improving cyber security response and strategy across multiple environments.
About the role
- Senior Service Manager responsible for leading IT services and customer success at Computacenter. Managing a virtual customer team and ensuring quality service delivery with strategic growth.
Responsibilities
- Accountable for all Services delivered to our Contractual and Professional Services customers;
- Provide leadership and management of the “virtual” customer team;
- Drive growth in the Contractual and Professional Services delivered;
- Manage customer engagement at a senior level in line with your Account Plan;
- Ensure that all Contractual and Professional Services are delivered consistently and to the required level of quality;
- Actively drive a One Team approach and Account Plan generation and delivery;
- Accountable for the management of applicable relationships with the key customer stakeholders;
- Manage the services improvement plan and its delivery, focussed on the ‘in life’ transformation of the service;
Requirements
- Experience of working in a customer aligned service management role within the IT services industry.
- Experience of leading a team.
- Strong understanding of customer strategy, industry trends, and business objectives.
- Commercial acumen with strong experience managing P&L and contract performance.
- Excellent communication and relationship-building skills.
- Ability to drive strategic growth and manage complex service portfolios.
- Collaborative mindset with a focus on team success and customer satisfaction.
- Active interest in personal and team development.
Benefits
- Hybrid working (2-3 days per week at site)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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