About the role

  • Assistant in payroll processing for a modern accounting firm in France. Supporting administrative tasks related to payroll and client communication.

Responsibilities

  • Payroll administrative support
  • Management and monitoring of payroll-related administrative files
  • Collection, verification and filing of administrative documents (employment contracts, amendments, bank details, supporting documents, sick leave certificates, etc.)
  • Data updates
  • Preparation of documents required by payroll managers (DSN submissions, payroll files, payslips, etc.)
  • Archiving and document management
  • Client relations & telephone support
  • Receiving and making incoming/outgoing calls with clients
  • Handling recurring client requests related to payroll and HR administration
  • Escalating complex requests to payroll managers
  • Tracking tickets, emails and client requests
  • Guiding and informing clients on administrative procedures
  • Internal coordination
  • Acting as an interface between clients and payroll managers
  • Providing payroll teams with accurate and complete information
  • Monitoring deadlines and following up with clients when necessary
  • Contributing to the continuous improvement of internal processes

Requirements

  • Excellent customer service skills
  • Comfortable on the phone with strong written communication
  • Meticulous, organized and able to manage priorities
  • Discretion and respect for confidentiality
  • Team player with a proactive attitude
  • High school diploma to a two-year post-secondary diploma (Bac to Bac+2) in Administration, Management, Payroll, or equivalent

Benefits

  • Remote work: possible (after onboarding) to promote a better work–life balance
  • Meal vouchers for your breaks
  • Profit-sharing bonus to celebrate our collective successes
  • A full Welcome Pack awaits you on your first day for a 100% successful onboarding
  • Flexible working environment
  • Central offices in Laxou, easily accessible with parking

Job title

Customer Success

Job type

Experience level

Mid levelSenior

Salary

€1,900 - €2,000 per month

Degree requirement

Associate's Degree

Tech skills

Location requirements

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