Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
CG
Hybrid Working Student, Customer Success — Controlling SaaS
Posted 2 months ago
About the role
- Customer Success Werkstudent handling project management and customer support for the innovative Controlling software. Assisting clients via video calls, phone, and email in a dynamic team.
Responsibilities
- Customer-specific project management including planning, execution and coordination
- Ensuring a high level of customer satisfaction through professional consultation in close collaboration with the product, engineering and sales teams
- Supporting our customers via video calls, phone and email
- Contributing to the development of the Customer Success Management (CSM) function
Requirements
- Currently enrolled in a degree program in Business Administration, Business Informatics or a related field, based in the Rhine-Ruhr region
- Passion for communication and customer-oriented solutions
- Desire to make an impact — independent, flexible and committed
- Business-fluent German language skills, both written and verbal
Benefits
- Competitive salary package
- Flexible working hours and the option to work remotely
- Attractive office location in Medienhafen in Düsseldorf's startup hub
- Numerous opportunities for personal and professional development
- Work in an agile, motivated team with flat hierarchies and fast decision-making processes
- Excellent work culture in a dynamic, fast-growing and innovative startup
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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