CRM Analyst responsible for managing user communication journeys at OLX's digital marketplace. Collaborating with Product, Tech, and Marketing teams for personalized user engagement.
CG
Hybrid Working Student, Customer Success — Controlling SaaS
Posted 5 months ago
About the role
- Customer Success Werkstudent handling project management and customer support for the innovative Controlling software. Assisting clients via video calls, phone, and email in a dynamic team.
Responsibilities
- Customer-specific project management including planning, execution and coordination
- Ensuring a high level of customer satisfaction through professional consultation in close collaboration with the product, engineering and sales teams
- Supporting our customers via video calls, phone and email
- Contributing to the development of the Customer Success Management (CSM) function
Requirements
- Currently enrolled in a degree program in Business Administration, Business Informatics or a related field, based in the Rhine-Ruhr region
- Passion for communication and customer-oriented solutions
- Desire to make an impact — independent, flexible and committed
- Business-fluent German language skills, both written and verbal
Benefits
- Competitive salary package
- Flexible working hours and the option to work remotely
- Attractive office location in Medienhafen in Düsseldorf's startup hub
- Numerous opportunities for personal and professional development
- Work in an agile, motivated team with flat hierarchies and fast decision-making processes
- Excellent work culture in a dynamic, fast-growing and innovative startup
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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