Senior CRM Manager developing strategies to optimize customer engagement and retention for a fintech startup. Leading multi - channel campaigns and driving lifecycle marketing for global customers.
CG
Hybrid Working Student, Customer Success — Controlling SaaS
Posted 3 months ago
About the role
- Customer Success Werkstudent handling project management and customer support for the innovative Controlling software. Assisting clients via video calls, phone, and email in a dynamic team.
Responsibilities
- Customer-specific project management including planning, execution and coordination
- Ensuring a high level of customer satisfaction through professional consultation in close collaboration with the product, engineering and sales teams
- Supporting our customers via video calls, phone and email
- Contributing to the development of the Customer Success Management (CSM) function
Requirements
- Currently enrolled in a degree program in Business Administration, Business Informatics or a related field, based in the Rhine-Ruhr region
- Passion for communication and customer-oriented solutions
- Desire to make an impact — independent, flexible and committed
- Business-fluent German language skills, both written and verbal
Benefits
- Competitive salary package
- Flexible working hours and the option to work remotely
- Attractive office location in Medienhafen in Düsseldorf's startup hub
- Numerous opportunities for personal and professional development
- Work in an agile, motivated team with flat hierarchies and fast decision-making processes
- Excellent work culture in a dynamic, fast-growing and innovative startup
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Quality Manager ensuring consistent quality of customer service management at MTN Nigeria. Developing and enforcing policies and managing controls for customer success in the telecommunications sector.
Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
Coordenador de Customer Success atuando em empresa de tecnologia especializada em soluções SaaS. Direcionando equipe e operações com foco em engajamento de clientes e resultados financeiros.
Senior Customer Success Manager at ProductPlan ensuring customers realize full value of software solutions. Managing lifecycle from onboarding to renewal to drive satisfaction and product adoption.
Scaled Customer Success Manager at Minga enhancing customer onboarding and adoption. Focused on digital engagement strategies for schools using educational software.
Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
Customer Success Manager defining successful adoption and guiding customers at Pontosense. Collaborating with Sales, Product, and Operations to enhance customer experience.
Customer Success Manager helping customers successfully integrate Pontosense technology into their operations. Guiding adoption and collaborating with Sales, Product, and Operations teams.