Digital Banking Analyst enhancing online customer experience across banking channels. Ensuring reliability and innovation in digital banking services with vendor collaboration and compliance assurance.
About the role
- Junior Commercial Planning Analyst optimizing sales strategies and performance at Comerc Energia. Collaborating across teams to drive insights and support decision-making through data analysis.
Responsibilities
- Support improvements in CRM usage by identifying requirements and proposing system adjustments and automations, in collaboration with the IT team.
- Analyze data and generate insights related to sales team performance, assisting in the creation of reports to monitor KPIs and identify opportunities for improvement.
- Support the management of commercial processes, contributing to the implementation and optimization of sales, marketing, and customer service processes, ensuring cross-functional integration to maximize efficiency and revenue generation.
- Assist in improvement projects aimed at optimizing sales performance and customer service.
- Contribute to market studies to support the definition of product and service prospecting strategies.
- Collaborate with internal teams to promote integration and improve commercial results.
- Create reports and presentations with performance analyses and project status updates.
Requirements
- Bachelor's degree in Engineering, Business Administration, Economics, Marketing, or a related field.
- Knowledge of CRM systems (Salesforce, HubSpot, or similar).
- Understanding of commercial/business processes.
- Proficiency in Excel and PowerPoint.
- Knowledge of the electric power sector (desirable).
- Experience with BI tools (Power BI, Tableau, or similar) (desirable).
Benefits
- Meal voucher (Vale Refeição)
- Transportation allowance (Vale Transporte)
- Health insurance
- Dental insurance
- Cultural voucher (Vale Cultura)
- Wellhub
- Galena
- Profit sharing (PLR)
- Birthday day off
- Life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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