After Sales Support - Senior Policy Administrator at Allianz Partners handling member database management and ensuring quality service in a B2B2C insurance environment.
About the role
- Business Support Senior Administrator in the Deposit Protection Service overseeing operations and managing escalated queries in Bristol office. Collaborating with teams while ensuring efficient workflow across the division.
Responsibilities
- Manage Subject Access Requests (SARs) and make sure they’re completed on time
- Provide clear and helpful responses to client and colleague queries, both written and verbal
- Stay up to date with Business Support Team processes and wider business procedures
- Act as a Business Continuity Champion or Deputy, ensuring all obligations are met
- Work independently and confidently, even when deadlines are tight
- Support risk management and take on ad-hoc projects when needed
- Review and improve processes to make the team more efficient and effective
Requirements
- Strong attention to detail
- Great knowledge of Microsoft Excel and Word
- Problem-solving mindset with the ability to offer solutions and recommendations
- Understanding of compliance and escalation procedures
- Excellent written and verbal communication skills, adaptable to various audiences
- Ability to build effective relationships with internal and external stakeholders
- Working knowledge of the Deposit Protection Service (desirable)
Benefits
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
- A welcoming and close-knit community, with experienced colleagues ready to help you grow.
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