Hybrid User Experience Manager – Senior

at Coloplast

• Job title: User Experience Manager – Senior
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Humleb k, Denmark

About the role

• User Experience Manager driving insights and service design for healthcare users at Coloplast. Collaborating on service tool development and improving customer experience across digital platforms.

Responsibilities

• Driving deep insights into the lives of our users, mapping their journeys, to identify key service moments and address and prioritise gaps across digital touchpoints and in our phone support.
• Defining actions to improve experience across our offerings, including sampling activities, support initiatives and how we deliver products to our users’ doorstep.
• Translating this into concrete capability development, working closely with colleagues across the other Customer Experience teams, IT, Product, Marketing & Development and markets to make it come to life.
• Developing and implementing service toolboxes for your business area.
• Being responsible for the success and performance of key KPIs within your business area.
• Leading development across business areas of our future digital offering within either marketing automation or digital health assessments.

Requirements

• Master’s degree in a relevant field (commercial, marketing, service design, healthcare innovation, etc.)
• Minimum 3 years of experience in similar or comparable roles.
• Specific healthcare experience is an advantage, not a demand.
• Strong English proficiency, both oral and written.
• Danish not a prerequisite.
• Willingness to travel, estimated 10-15 days in a year.

Benefits

• in-house coffee shop
• two good canteens
• in-house gym
• many options for making social connections