Customer Support Representative providing face - to - face support in Lloyds and Halifax branches. Opportunities for skill progression and transitions to remote roles.
About the role
- Clinical Support Specialist providing education and support for patients with laryngectomy and tracheostomy. Collaborating with clinicians to enhance patient care and product usage in a hybrid work environment.
Responsibilities
- Provide high-quality support, education and information for people with a laryngectomy or tracheostomy
- Develop and implement an individualised plan in collaboration with the patient, caregiver and clinician to address the patients’ needs and goals
- Provide education and training to the wider Customer Care team on both products and conditions
- Work collaboratively with our field-based clinical and sales teams to grow our service
- Contribute to the overall business strategy by provision of outstanding customer care and product matching
Requirements
- Qualified SLT with at least 5 years’ experience in Laryngectomy and Tracheostomy patient care
- Experience of delivering education and support to patients with complex care needs
- Highly organised and efficient
- Excellent understanding of IT systems/packages
- Positive and can-do attitude even when times are tough
- Understanding/experience of home delivery, prescription or DAC services (desirable)
- Understanding/experience of commercial healthcare services (desirable)
Benefits
- Company pension scheme
- Company Bonus scheme
- 25 days annual leave, plus statutory bank holidays with the option to purchase more days
- Life Assurance
- Medicash Scheme
- Retail discount schemes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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