Hybrid Clinical Support Specialist

Posted 3 days ago

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About the role

  • Provide high-quality support, education and information for people with a laryngectomy or tracheostomy
  • Develop and implement an individualised plan in collaboration with the patient, caregiver and clinician to address the patients’ needs and goals
  • Provide education and training to the wider Customer Care team on both products and conditions
  • Work collaboratively with our field-based clinical and sales teams to grow our service
  • Contribute to the overall business strategy by provision of outstanding customer care and product matching

Requirements

  • Qualified SLT with at least 5 years’ experience in Laryngectomy and Tracheostomy patient care
  • Experience of delivering education and support to patients with complex care needs
  • Highly organised and efficient
  • Excellent understanding of IT systems/packages
  • Positive and can-do attitude even when times are tough
  • Understanding/experience of home delivery, prescription or DAC services (desirable)
  • Understanding/experience of commercial healthcare services (desirable)

Benefits

  • Company pension scheme
  • Company Bonus scheme
  • 25 days annual leave, plus statutory bank holidays with the option to purchase more days
  • Life Assurance
  • Medicash Scheme
  • Retail discount schemes

Job title

Clinical Support Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

Location requirements

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