Manage technical support and leadership for partners in the travel industry operations. Ensure adherence to processes and collaborate across regions to onboard and support partners.
Responsibilities
Provide exceptional customer and technical support to our Partners for our proprietary registration system implemented across Europe, Africa, Middle East, and the UK while maintaining a professional representation of the team as well as the company.
To provide clear leadership and direction to the team of global partner operations team, ensuring that all processes are always adhered to when onboarding a new partner and supporting existing partners.
Liaising with the partner operations managers across the regions to ensure that we are aligned in our ways of working and maintaining the one team ethos.
To provide clear leadership and direction to the global partner operations team, ensuring that all processes are kept up to date, Standard Operations Procedures are created and reviewed when required.
Requirements
Minimum 5 years management experience within an operational environment.
Proficiency with Microsoft Office tools to include Excel, PowerPoint, Power BI, Word.
Networking skills.
Excellent interpersonal, written, and oral communication skills.
High standards of conduct and professionalism.
Self-motivated and able to work with a team and as an individual.
Strong organizational, problem-solving, and analytical skills.
Experience with multinational, multicultural organizations is a plus.
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