Account Manager at Ancora, helping clients with enrollment in educational programs and maintaining relationships. Managing communications with prospective students and ensuring admissions requirements are met.
About the role
- Manager, Partnerships responsible for managing lounge partnerships and bespoke client-branding strategies across US and Latin America markets. Leading product rollout and relationship management with Spanish-speaking partners.
Responsibilities
- Oversee the operational pipeline for the premier tiered product, ensuring that negotiations stay on track, contracts move through legal, and onboarding is completed according to project timelines.
- Serve as the primary point of contact for Spanish-speaking partners, managing end-to-end communication, negotiation, contracting, lounge onboarding, and relationship nurturing.
- Cultivate strong, trust-based relationships as the foundation for successful partner execution.
- Act as the lead for custom, "client-branded" experiences and bespoke partnership solutions.
- Drive project accountability from concept to launch, ensuring seamless hand-offs to cross-functional delivery teams while maintaining ultimate responsibility for the project’s success.
Requirements
- 3–5+ years experience in an account/ supplier management experience ideally in a commercial role
- Must demonstrate strong negotiation and commercial experience in last 2 roles
- A previous role within travel and/or airport retail sectors desired
- Track record of introducing new products/partnerships on budget and on time
- Proficiency in tracking complex, multi-stage workflows using tools like Salesforce, CRM/DocuSign
- Bachelor’s degree required, MBA a plus
- Professional fluency in English and Spanish is required
- Proficiency in Excel, Word and PowerPoint
- Strong experience with CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau).
- Basic financial and operational literacy to assess if a custom "bespoke" idea is profitable and doable.
- Key account management techniques and practices
- Strong problem solving skills including ability to network internally to leverage colleagues’ knowledge, skills and cooperation to address and solve open customer issues
- Seeks to collaborate with regional and global teams.
- Demonstrable skills in communications at all levels (including face to face, via phone and in writing), both in partner-facing and internal environments, including an adaptive and flexible style that facilitates strong relationship development with senior executives, managers, supervisors and staff
- Understanding of and ability to adapt to differing cultural norms and approaches to doing business across the US and Latin America
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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