Working Student applying generative AI to enhance business processes at Zurich. Collaborating with stakeholders to automate workflows and contribute to digital transformation initiatives.
CI
Hybrid Team Lead, Personal Lines Insurance
Posted 2 months ago
About the role
- Team Lead supervising personal lines at Miller Insurance brokerage providing technical leadership and ensuring service consistency. Lead and develop team while maintaining client relations.
Responsibilities
- Provide technical leadership and guidance on policies, markets, processes to ensure a consistent experience
- Provide day-to-day direction and guidance to the team
- Manages time off requests for direct reports
- Monitor worklists and workloads, host regular team meetings
- Responsible for all aspects of performance management for the team (coaching, performance management, career development, hiring, onboarding etc.)
- Conducting 1-1 meetings with the team and participating in annual performance review process
- Ensure consistent workflows, policies, and processes are established, followed, and maintained
- Complete quality reviews and provide follow up coaching and/or training
- Serve as the first point of escalations for staff, carriers, customers
- Provide or source any training and development opportunities
- Training and organizing set up of new hires
Requirements
- Must be RIBO licensed (if applicable)
- Must have a minimum of 3+ years’ experience working in a brokerage
- Proven track record successfully supervising/leading a team
- Experience implementing and/or responsibility for process, workflows, quality reviews and/or training
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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