PC Network Technician responsible for supporting Windows PC environment and network infrastructure at Coca-Cola UNITED. Engaging in technical support and hardware maintenance in a corporate setting.
Responsibilities
Provides prompt technical support to personnel using PC and networking equipment
Answers technical questions
Research and resolves problems and suggest solutions
Repairs or replaces malfunctioning equipment
Works with peers across the Corporate IT organization to ensure high quality solutions are deployed and maintained using consistent technologies and industry best practices framework
Troubleshoot, repair, and replace desktop and laptop hardware
Assist with basic network configuration and resolve connectivity issues
Conduct sessions to help users understand new hardware and software
Maintain detailed records of support activities and resolutions for accountability and knowledge sharing
Handle basic software issues and account access
Engage with external vendors for unresolved issues
Collaborate with Tier 1 and Tier 2 support teams to improve service efficiency
Requirements
Minimum age 18 years old
Valid driver’s license required and obligation to maintain compliance with UNITED fleet policy
Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
Regular and prompt attendance is an essential function of the job
Ability to read, write and speak English
Ability to maintain a neat professional appearance within Company guidelines
Ability to maintain safety and security of Company assets
Ability to utilize all Company provided resources and technology
Associate degree (A. A.) or equivalent from two-year College or technical school; or 1 to 2 years of related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Familiar with Microsoft Windows Operating System, Microsoft Office, and Network Cabling (copper & fiber)
Experience in supporting, troubleshooting, and maintaining various types of PC and networking.
Mobile equipment support experience desirable but not required
Required to have a strong background in technical support as well as have excellent presentation and communication skills with a demonstrated focus on customer service
Strong ability to interact, communicate and influence within multiple levels of the organization
Travel up to 25-35% mainly within the Regional Support area where the technician is based
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