Network Engineer managing voice, data, and wireless engineering for Emory University's enterprise communications systems. Collaborating with others to troubleshoot and optimize network performance.
About the role
- Network Administrator providing advanced hardware and software support at Applied Tech. Collaborating with internal teams and addressing customer needs for optimal satisfaction.
Responsibilities
- Advanced hardware and software support for servers, firewalls, switches, and wireless access points
- Advanced knowledge of Hypervisor, VLAN’s, network routing, and Azure VMs.
- Desktop, server and network infrastructure troubleshooting and maintenance.
- Substantial customer service focus with proven results for client satisfaction
- Demonstrate complete ownership and accountability of incoming tickets.
- Address time sensitive issues promptly.
- Advanced technical issues involving Microsoft's full suite business applications and operating systems
- Candidates will be required to field incoming requests while working on several items at one time. Must be able to meet deadlines and effectively communicate issues/solutions.
- Logging client issues correctly in our ticket management system.
- Will be required to participate in on call rotation
Requirements
- 1+ years of solid performance in network/sys admin role
- Excellent communication and customer service experience
- Active driver’s license and proof of auto insurance
- Windows and/or Apple operating systems
- Microsoft Exchange (On-Premise and Online)
- Hypervisor technology (Hyper-V and VMware)
- Advanced understanding of networking including DNS, DHCP, TCP/IP
- Firewall and network switch configuration and support
- Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
- Certification required within six months of being hired
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