Area Business Manager for Dupixent in Atlanta area, engaging Allergists and ENTs to drive revenue growth. Collaborating with diverse stakeholders and executing strategic business plans for product utilization.
About the role
- Senior Vendor Manager overseeing third-party vendors in Consumer domain for Coinbase. Responsible for performance management and operational excellence in BPO operations with a focus on compliance.
Responsibilities
- Performance and relationship management of BPO Vendors
- Generate insights and present it to Vendors and Internal stakeholders
- Create and/or execute strategies to improve vendor performance
- Ensure vendors are compliant with Coinbase requirements policy wise and contractually
- Find solutions to performance related problems with a Lean Six Sigma mindset
- Drive continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency.
- Hold vendors accountable to executing Coinbase operational excellence & contractual standards
- Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
- Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
- Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitisation
- Travel 30 - 40%
Requirements
- 5+ years of relevant vendor management or Consumer/Compliance Operations experience
- Experience leading BPO operations (preferably in the Compliance space) or directly relevant Compliance Operations (Financial sector)
- Excellent communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external audiences
- Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact
- Demonstrated ability to use data to drive operations improvements
- Extensive understanding of the organization’s business operations and industry
- Knowledgeable of emerging trends and industry practices
Benefits
- bonus eligibility
- equity eligibility
- medical
- dental
- vision
- 401(k)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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