Mentoring and guiding a team focused on improving processes in Merchant Operations at PayJoy. Handling partner queries, onboarding, and streamlining workflows for a better customer experience.
About the role
- Member of Technical Staff (ML) contributing to AI innovation at a well-funded Series A startup. Collaborating on ML/NLP projects and developing scalable solutions for business goals.
Responsibilities
- Collaborate with the product managers to clearly understand and refine product requirements, aligning them seamlessly with our business goals.
- Innovate in the field of ML/LLM/NLP by building various models by designing, prototyping, and testing them. While we drive the capabilities of LLMs we expect that in some cases you’ll also apply other ML approaches.
- Build our foundation models using large-scale historical data as well as data that our services generate on a regular basis.
- Partner with our production teams to construct and implement scalable, efficient, and dependable ML/NLP systems and pipelines, designed for round-the-clock operation.
- Play a key role in enhancing our ML productivity, focusing on areas such as automation, data refinement, code efficiency, and procedural improvements.
- Contribute to the bleeding edge of AI and drive innovation forward, staying ahead of the curve.
Requirements
- Advanced degree (Master’s or PhD) in Computer Science or a related technical discipline.
- At least 3 years of professional experience in software development with an emphasis on machine learning and natural language processing.
- Demonstrable experience in creating, implementing, and maintaining ML/NLP models and infrastructures.
- Willingness to roll up sleeves and get intimate with the data.
- Knowledge of Large Language Models (LLMs) including experience in training and fine-tuning LLMs.
- Background in full-stack development will be considered favorably.
- Proficiency in programming languages like Python, Go, and in ML/NLP frameworks including PyTorch, TensorFlow, and Transformers.
- Acquaintance with cloud computing environments such as AWS, Azure, or GCP.
- Exceptional problem-solving abilities and effective communication and teamwork skills.
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Merchant Operations Representative at PayJoy managing operations and communication with merchants for onboarding and support. Enhancing the partner experience through efficient processes and administration.
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