Operations Manager leading telecommunications teams to excellence at Encepta. Responsible for team management, strategic planning, and process optimization in Calgary, Alberta.
About the role
- Team Leader Logistics Returns overseeing recovery and quality of returns process at CEVA Logistics. Managing team performance and operational adjustments for optimal customer satisfaction.
Responsibilities
- Full focus on the recovery and quality of the returns process
- Proposing improvements to logistics processes
- Performing measurements, creating reports, and conducting analyses
- Optimal deployment of people and resources to achieve objectives
- Monitoring daily operations and adjusting when necessary
- Conducting performance and appraisal interviews, and supervising absence management
Requirements
- Completed an MBO-level education
- Several years of experience in a managerial or coordinating role
- Fluent proficiency in both Dutch and English
- Customer-focused, result-oriented, and proactive
Benefits
- 8% holiday allowance
- 25 holidays
- Possibility of earning four extra holidays if not sick
- Favourable pension scheme
- Travel allowance
- Discounts on various insurances
- Laptop from CEVA Logistics for private use
- Opportunities to further develop through CEVA Academy
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