Senior Quality and Performance Analyst at Localiza&Co focusing on data analysis and operational improvement. Collaborating with various departments to enhance customer experience and drive efficiency.
About the role
- Analista de Transportes SR managing cross docking operations for CEVA Logistics in Santa Catarina. Responsible for reporting, KPI analyses, and client interactions.
Responsibilities
- Responsible for the MELI Cross-Docking operation in the Santa Catarina region.
- Accountable for regional execution in accordance with objectives set by the client and CEVA management.
- Perform administrative tasks related to daily routines and area procedures, as well as monitor and control processes, update reports and documents relevant to the area, oversee road transport operations, answer phone calls, stratify results, respond to client requests, verify reverse logistics, and supervise assistants' routines.
- Responsible for KPI reporting and analysis.
- Handle communications and issue resolution with carriers and clients.
- Prepare and provide general operational reports.
- Report occurrences to the client.
- Ensure achievement of targets established for the region.
- Serve internal and external clients.
- Conduct routine checks of drivers and assistants.
- Provide training and process refreshers for drivers.
Requirements
- Bachelor’s degree completed;
- Microsoft Office (Excel, Word, PowerPoint);
- Experience in Logistics / Monitoring;
- Experience in data stratification / KPI monitoring and reporting;
Benefits
- Competitive industry benefits package.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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