Lead AI adoption strategies as a Transformation Readiness Manager at Genesys creating impactful, measurable behavior changes. Collaborate with senior leaders to ensure AI integration into workflows.
About the role
- Onboarding Consultant empowering customers to utilize CloudTalk's AI Suite while ensuring successful implementation. Drive engagement and maximize customer success in a fast-growing AI-powered SaaS company.
Responsibilities
- Own the first three months of the AIVA (AI Voice Agent) customer lifecycle with CloudTalk, ensuring AIVA goes live within two weeks and customers are utilizing 75%+ of their purchased minutes.
- Onboarding shapes customer success, helping clients see value from CloudTalk AI Voice Agents from day one.
- Serve as the customer’s project manager during the first three months, coordinating with technical support when needed to ensure AIVA is successfully implemented and fully utilized.
- Drive timely product adoption. Guide customers through setup, use case design, rollout, and early value delivery.
- Be a trusted product expert. Share best practices and help customers get strong results from AIVA, AI workflows, and connected tools.
Requirements
- Customer-first mindset - You focus on customer outcomes and enjoy helping customers succeed from the start.
- Proven history as an onboarding specialist. You have strong experience leading onboarding in a SaaS environment and managing cross-functional handovers.
- AI familiarity - You are comfortable working with AI tools such as ChatGPT, Gemini, Claude or similar products, and you understand how AI fits into business workflows.
- Technical aptitude - You learn software products in depth and guide customers through setup, integrations, and adoption with confidence.
- Tool familiarity - You have experience with tools such as Zapier, Make, HubSpot, and Zendesk.
- Industry knowledge - Experience in B2B SaaS, business calling software, cloud communication tools, or AI solutions is a strong advantage.
- Language skills - Fluency in English is required. Spanish is a plus.
Benefits
- Unlimited Paid Time Off
- Volunteering Days
- MacBook for work
- Recharge Fridays once per quarter
- Fitness allowance
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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