Customer Success Manager leading strategic accounts at GoLinks. Focused on driving product adoption, renewals, and expanding enterprise customer relationships with a hybrid work setup.
About the role
- Senior Customer Success Manager responsible for customer adoption of Cloudflare Solutions in Singapore. Collaborating with internal teams to ensure customer satisfaction and retention.
Responsibilities
- Serve as the primary point of contact for key customers in Singapore
- Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners
- Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities
- Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion
- Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage Cloudflare's platform to achieve their goals
- Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities
- Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience
- Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities
Requirements
- Strong understanding of cloud-based technologies and application security
- Experience in a customer-facing role, in the technology industry
- Proven track record of managing large, complex customer accounts and driving customer retention and growth
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving skills and the ability to think strategically
- Bachelor's degree in technology or equivalent experience.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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