Hybrid Resident Consultant, Professional Services

at Cloudflare

• Job title: Resident Consultant, Professional Services
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud, Cyber Security
• Location requirements: Hybrid, Sydney, Australia

About the role

• Resident Consultant providing technical expertise and guidance for Cloudflare’s customers while enhancing security and performance. Collaborating with teams to deliver successful customer solutions.

Responsibilities

• Serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and drive success with Cloudflare’s solutions in particular Cloudflare’s worker and workers AI platforms
• Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments.
• Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams.
• Represent Cloudflare at industry conferences, webinars, and customer events, sharing insights and best practices with a broad audience.
• Write in-depth knowledge articles, white papers, and best practice guides to support customers and internal teams, contributing to Cloudflare’s repository of resources.
• Act as an industry thought leader by identifying emerging trends and developing relevant strategies to address them, positioning Cloudflare as an innovative leader in the space.
• Partner closely with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer feedback and insights influence the product roadmap and enhance the customer experience.
• Mentor and upskill internal teams and junior technical resources, fostering a culture of continuous learning and technical excellence.
• Leverage industry knowledge to advise customers and implement best practices in areas like security, network optimisation, scalability, performance tuning, and more, tailored to their unique needs.
• Stay current with industry trends and Cloudflare’s evolving solutions to provide informed and forward-thinking guidance & configuration enhancements.

Requirements

• 10+ years of experience in a technical customer-facing role such as Solutions Architect, Technical Account Manager, or similar, ideally in cloud networking, security, or web infrastructure.
• Extensive and proven knowledge of development platforms such as Cloudflare’s Workers and Workers AI, cybersecurity, web performance, and cloud infrastructure.
• Hands-on experience in building AI tools including private LLM creation and associated software development tools.
• Experience working with Cloudflare products or similar web infrastructure and security solutions is highly desirable.
• Exceptional written and verbal communication skills, with experience presenting complex topics to technical and non-technical audiences.
• Proven track record of speaking at conferences, writing technical articles, and establishing yourself as a thought leader in a technology field.
• Strong consultative skills, with a history of effectively solving complex technical problems in customer environments.
• Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare’s technology stack.
• Prior customer onsite placement experience is a plus.

Benefits

• Flexible work arrangements
• Professional development
• Health insurance