Dynamics 365 Finance Architect working on complex ERP transformations, guiding clients and ensuring solutions meet business needs. Responsible for architecture and prototyping in D365 Finance and Supply Chain.
About the role
- Customer Solutions Engineer supporting enterprise customers in utilizing Cloudflare's platform effectively. Delivering comprehensive onboarding and ensuring customer success through proactive technical guidance.
Responsibilities
- Serve as a trusted technical advisor throughout a customer’s lifecycle.
- Deliver a timely and organised onboarding for customers.
- Ensure customers see the full value in Cloudflare's products.
- Advise on technical best practices.
- Provide customers with clear proactive technical guidance and expertise across all our products.
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
- Proactively identify opportunities for expansion for existing customers.
- Promote retention by capturing and communicating gaps in product or features.
Requirements
- Fluency in English and Mandarin is required. Proficiency in Cantonese is considered an advantage.
- 5+ years of prior post-sales customer relationship management
- Deep understanding of how the internet works and the desire to expand that knowledge.
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
- Ability to manage a project, work to deadlines, and prioritise between competing demands.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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