Solutions Engineer designing enterprise infrastructure solutions collaboratively for data centers at SHI International. Engaging with clients and providing expert technical support and training.
About the role
- Senior Customer Solutions Engineer acting as trusted technical advisor ensuring customers utilize Cloudflare platform. Collaborate with teams to improve customer success and retention.
Responsibilities
- Become a trusted technical advisor throughout a customer’s lifecycle
- Leverage product expertise to ensure Enterprise customers utilize Cloudflare platform fully
- Bring deep architectural expertise, hands-on technical leadership, and advanced troubleshooting skills
- Work closely with Customer Success Managers and other teams at Cloudflare
- Ensures customer retention and expansion through relationship building and technical guidance
- Collaborate with Customer Support, Engineering, and others to assist with technical escalations
- Identify opportunities for expansion for existing customers
Requirements
- At least 6 years of prior experience in technical post-sales roles in cybersecurity or internet technology
- Fluency in German AND English
- Bachelor or comparable degree in the IT field is desirable, Master degree is a plus
- Deep understanding of how the internet works, including layers and protocols of the OSI model
- Enjoying the adventure of troubleshooting and solving technical problems
- Technical curiosity and passion for staying up to date with Cloudflare’s products and industry trends
- Ability to manage a project, work to deadlines, and prioritize between competing demands
Benefits
- Cloudflare aims at a diverse and inclusive team
- Commitments to providing equal employment opportunity for all people
- Reasonable accommodations for qualified individuals with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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