Hybrid Senior Product Solution Architect

at Clio - Cloud-Based Legal Technology

• Job title: Senior Product Solution Architect
• Job type: Full Time
• Experience level: Senior
• Salary: £76,500 - £103,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, London, United Kingdom

About the role

• Product Solution Architect joining Clio’s team to configure the Clio Operate platform for enterprise clients. Collaborating with product managers to deliver customized solutions that meet business needs.

Responsibilities

• Platform Configuration Design Review: Contribute to accelerator design artefacts to ensure high-quality, effective solutions that remain consistent with our core design principles
• Platform Configuration: Using the low-code modeller tools, configure accelerator solutions based on design artefacts and best practices
• Data & Workflow Development: Create data capture and workflows that are optimised for accelerator implementations
• Data Customization: Gain deep knowledge of the Sharedo platform to create high-impact, value-driven customizations. We strive to exceed client expectations.
• User Interface Customisation: Using deep knowledge of the platform, create high-impact, value-driven portals and visualisations
• Quality Control: Execute unit and E2E testing of solutions to ensure they are working as intended
• Best Practices: Promote best practices for platform configuration to ensure scalable and maintainable solutions.
• Collaboration: Collaborate with Product Managers, Technical Consultants, QA team and wider Clio Operate teams to contribute to designs and solutions, ways of working and drive continuous improvement.
• Documentation: Maintain design artefacts to ensure they align to the finished solution.
• Best Practice Guidelines: Develop and share recommended configuration standards to ensure optimal utilisation and performance of accelerator solutions for all stakeholders.
• Product Management: Maintain operational excellence by following established processes and standards within Linear and Confluence.
• Governance: Support and input to the governance frameworks and ways of working for accelerators and wider product teams.
• Accelerator Support: Provide support to colleagues, clients and partners who are utilising our accelerators, including support importing accelerator solutions, assistance with configuration changes.
• Enablement: Support development of materials and guidance to colleagues, clients and partners, helping them confidently use Clio Operate’s accelerators.

Requirements

• Experience with Low-Code Platforms: Proven ability to configure business software using low-code or configurable platforms (e.g., Sharedo, Salesforce, ServiceNow, etc.)
• Communication Skills: Able to translate and explain complex concepts clearly and simply to different audiences.
• Strong Attention to Detail: Accuracy and quality are key when configuring the platform and maintaining documentation.
• Process Documentation: Skilled at writing clear and concise documentation for both technical and non-technical audiences.
• Problem Solver: Ability to identify issues and quickly implement effective configuration solutions.
• 20% Travel: Visit Clio Operate office and cross functional meetings.
• AI: Demonstrate a keen interest in improving your craft by using AI

Benefits

• Competitive, equitable salary
• Clio offers a flexible hybrid work environment
• 25 days holiday + bank holidays
• Private Healthcare with Life Insurance & Critical Illness cover
• Pension contribution
• Professional development and growth options
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years