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CT
Hybrid Senior Legal Content Specialist
Posted 2 months ago
About the role
- Legal Content Specialist focusing on quality control for legal content within Clio's AI-driven platform. Ensuring accuracy and functionality of legal documents for user ease.
Responsibilities
- Own Content QA/QC Processes: Establish, maintain, and execute rigorous quality control workflows for legal content creation, updates, and automation templates.
- Review & Validate Legal Content: Conduct detailed reviews of legal templates, precedents, and workflows to ensure accuracy, formatting and desired functionality before publication.
- Collaborate on Pipeline Improvements: Work closely with the Legal Content Automation Manager and other Legal Content stakeholders to identify inefficiencies, implement process improvements, and strengthen content quality and related processes to elevate customer experience.
- Develop Review Standards & Checklists: Create and refine QA/QC guidelines, style guides, and best practices that ensure consistent tone, structure, and legal accuracy across all content.
- Partner with Content Developers: Provide actionable feedback to legal content specialists, helping to identify errors, address gaps, and raise overall quality.
- Track Quality Metrics: Use performance data to measure error rates, turnaround times, and other quality indicators, continuously optimizing the review process.
- Ensure Customer-Centric Outcomes: Evaluate content with the end-user in mind, validating that templates and workflows are intuitive, practical, and aligned with customer drafting needs and quality expectations.
Requirements
- 3 years of legal experience in research, drafting, or knowledge/content management roles, ideally with exposure to multiple jurisdictions.
- Exceptional attention to detail with experience performing quality control, peer reviews, or compliance checks on legal or technical content.
- Familiarity with legal drafting workflows, standard legal documents, and jurisdiction-specific practice requirements.
- Ability to follow and improve structured QA/QC processes, ensuring repeatable and reliable results.
- Comfort working with document automation systems and cloud-based legal technology tools.
- Capable of delivering precise, constructive feedback to peers and collaborating effectively across teams.
- Skilled at spotting patterns, diagnosing root causes of errors, and recommending targeted improvements.
- Able to thrive in a fast-paced environment, proactively identifying ways to improve content quality and consistency.
- Proactive, customer-obsessed approach, constantly seeking ways to improve how Clio delivers value through legal content.
- Adaptability and problem-solving skills to thrive in a fast-paced environment with evolving priorities.
- Coordinate with product, engineering, and customer success teams to ensure high-quality content is integrated smoothly into Clio’s platform.
- Demonstrate interest in elevating your craft using AI.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- EAP benefits for you and household members, including counseling and online resources
- 401k matching and Child Education Savings
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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