Sales & Service Team Lead managing a team of sales and account management professionals at Rated People. Driving performance metrics in a fast - paced sales environment with a focus on customer satisfaction.
About the role
- People Operations Specialist supporting HR operations and employee experience at Clever Digital Marketing. Manage HRIS, employee programs, and assist in comprehensive office operations.
Responsibilities
- Maintain and optimize our HRIS (Leapsome & Deel), employee files, and compliance documentation. Support Head of People and people leaders by assisting with the accurate and confidential documentation of employee relations matters, maintaining records, and tracking follow-ups.
- Support employee onboarding and offboarding processes across teams.
- Help maintain people programs, policy updates, performance tracking, and employee engagement initiatives.
- Assist in the administration of learning and development programs, including scheduling training sessions, tracking participation, managing course materials, and coordinating vendor relationships.
- Assist with internal HR-related queries with discretion and accuracy. Escalate HR-related queries and concerns to the Head of People as needed.
- Coordinate benefits administration, including enrollment, changes, renewals, and employee communications.
- Review, analyze and prepare regular reports on employee engagement survey feedback.
- Conduct regular HRIS data audits to ensure data integrity, and accuracy.
- Adhoc Talent Acquisition support for vacation coverage.
- Serve as point person for the management of our Toronto office, maintaining a well-equipped, organized, productive, and welcoming workspace. Assist in tracking office-related expenses and supporting the Finance team with basic budget reconciliation for office operations.
- Coordinate office logistics including team events, catering, supplies, equipment, office improvement initiatives, and in-person meeting support.
- Manage the efficient ordering, tracking, and timely shipping of essential office supplies and branded logo merchandise for clients, employees and company events.
- Support hybrid workplace initiatives to improve work life for all Clever Digital Marketing team members and assist in coordinating in-person team gatherings.
- Serve as the primary point of contact for basic IT support for office equipment (e.g., printers, projectors, meeting room tech), escalating complex issues to the IT department.
Requirements
- 2+ years of experience in HR or People Operations roles. Familiarity with benefits, and Canadian employment standards. Familiarity with American employment standards is a bonus.
- Proficiency with tools such as Leapsome, Deel, Gsuite, Slack, Pinpoint (ATS). Advanced Excel and spreadsheet skills — including pivot tables, conditional formulas, data analysis.
- Highly organized with great attention to detail and a proactive approach to solving problems.
- Comfortable handling confidential information with discretion and professionalism.
- Clear communicator who thrives in a collaborative, fast-moving environment.
- Excited to learn new skills and tackle unfamiliar problems.
- Ambitious and thrives in a variety of work experiences.
- Bonus Points: Experience in a startup, high-growth, or hybrid workplace. Exposure to compliance, audits, or reporting workflows. Passion for inclusive workplaces and employee experience. Familiarity with American employment standards is a bonus.
Benefits
- Competitive compensation that includes a clear bonus/OTE structure.
- Enjoy the flexibility of a fully remote work environment, with the option to collaborate in person at our beautiful Vaughan office whenever you need a change of pace.
- 15 vacation days + 6 paid sick days
- Comprehensive group benefits, including health, dental, and more, to support your well-being.
- An incredible team and culture. We’re a high-performance, feedback-oriented, and data-driven organization where everyone is empowered to succeed.
- A company-provided MacBook and a home office budget to help you create your ideal workspace.
- Merch, as you need it.
- A work abroad policy to support you when you need a fresh perspective or a new working environment.
- Opportunities to connect with teammates in person, whether at our Vaughan office, through meetups across Canada, or at company-wide events and off-sites.
- Founders who are truly invested in the growth and success of the company and all individuals
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