Hybrid Manager, Enterprise Platform Support

Posted last month

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About the role

  • Manager overseeing enterprise platform support for Cleveland Clinic, managing both on-premises and cloud environments. Leading teams and aligning operations with strategic goals.

Responsibilities

  • Provide leadership to direct and indirect reports
  • Manage both Full time Employees and Contracted Staff
  • Lead all human resources responsibilities for assigned staff
  • Manage operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals
  • Manage operational teams for both on-premises and cloud-based platforms
  • Manage multiple teams within the department to deliver different enterprise services
  • Document and maintain departmental operational policies and procedures
  • Promote the continued education, training, and development of staff
  • Communicate appropriate corporate compliance standards and procedures for all employees
  • Support the execution of agile practices throughout squads in partnership with Domain Advisor
  • Supervise team(s) and administers performance reviews and evaluations, staff counseling, etc. for assigned staff
  • Build overall employee engagement and professional development across respective squads

Requirements

  • Bachelor's degree in Computer Science, Management Information Systems or Business Administration or related field
  • ITIL Foundations certification required within 6 months of position start date
  • Four years of functionally related technical experience leading people, process, or technology
  • Additional two years of leading people may offset the degree requirement
  • Demonstrated experience with financial budget planning, managing, analysis and reporting
  • Experience in understanding human resources practices to include recruitment and retention conflict resolution, group dynamics, diversity understanding etc.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Job title

Manager, Enterprise Platform Support

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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