Manager overseeing enterprise platform support for Cleveland Clinic, managing both on-premises and cloud environments. Leading teams and aligning operations with strategic goals.
Responsibilities
Provide leadership to direct and indirect reports
Manage both Full time Employees and Contracted Staff
Lead all human resources responsibilities for assigned staff
Manage operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals
Manage operational teams for both on-premises and cloud-based platforms
Manage multiple teams within the department to deliver different enterprise services
Document and maintain departmental operational policies and procedures
Promote the continued education, training, and development of staff
Communicate appropriate corporate compliance standards and procedures for all employees
Support the execution of agile practices throughout squads in partnership with Domain Advisor
Supervise team(s) and administers performance reviews and evaluations, staff counseling, etc. for assigned staff
Build overall employee engagement and professional development across respective squads
Requirements
Bachelor's degree in Computer Science, Management Information Systems or Business Administration or related field
ITIL Foundations certification required within 6 months of position start date
Four years of functionally related technical experience leading people, process, or technology
Additional two years of leading people may offset the degree requirement
Demonstrated experience with financial budget planning, managing, analysis and reporting
Experience in understanding human resources practices to include recruitment and retention conflict resolution, group dynamics, diversity understanding etc.
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