Senior Conflict Analyst managing conflict resolution and analysis for Ankura Consulting. Overseeing conflict checks, directing staff training, and ensuring compliance with firm's policies.
About the role
- Service Desk Analyst for Claranet ensuring fast and efficient remote support. Handling incidents and requests while maintaining high service levels in a hybrid work model.
Responsibilities
- Respond to support calls, emails and tickets via phone and remote access tools, prioritizing first-contact resolution and meeting SLA timeframes.
- Install and configure software and hardware according to user needs.
- Reset passwords and unlock user accounts.
- Diagnose and resolve low- to medium-complexity issues related to hardware, software, operating systems and applications.
- Log and track incidents, ensuring ticket information is kept up to date in the service management system.
- Escalate more complex issues to higher support levels when necessary.
- Implement temporary workarounds to minimize incident impact while permanent solutions are developed.
- Document procedures and solutions for future reference.
- Contribute to continuous improvement of Service Desk processes and procedures.
- Operating Systems: Windows Server (2012, 2016, 2019, 2022), Windows 10/11.
- Active Directory: user and group creation and management, OUs and Group Policy Objects (GPOs).
- Implementation and administration of domain services (DNS, DHCP).
- Troubleshooting common AD issues (authentication failures, replication problems, GPO conflicts).
- Network Protocols: TCP/IP, DNS, DHCP, LDAP.
- Keep up to date with technologies used within the company.
- Participate in training and development to improve technical skills.
Requirements
- Proven experience in a Service Desk role.
- Availability to work one of the following shifts: 2:00 PM to 11:00 PM, 6:00 AM to 3:00 PM or 10:00 PM to 6:00 AM, Monday to Friday, with on-call rotation on weekends.
- Solid knowledge of operating systems.
- Basic knowledge of network infrastructure (TCP/IP, DNS, DHCP).
- Proficiency with ITSM tools.
- Clear and effective verbal and written communication skills.
Benefits
- Breakfast with bread and fruit
- Hybrid work model
- Salary advance
- Health insurance
- Dental insurance
- Life insurance
- Childcare assistance
- Food allowance
- Meal voucher
- Profit sharing (PLR)
- Transportation voucher
- Payroll-deductible loan
- Partnerships with English schools, universities, pet assistance and other perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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