Sr. Analyst supporting strategic initiatives at GM, shaping enterprise - wide strategies for transformation. Collaborating internally and externally to drive business insights and recommendations.
About the role
- Service Desk Analyst for Claranet ensuring fast and efficient remote support. Handling incidents and requests while maintaining high service levels in a hybrid work model.
Responsibilities
- Respond to support calls, emails and tickets via phone and remote access tools, prioritizing first-contact resolution and meeting SLA timeframes.
- Install and configure software and hardware according to user needs.
- Reset passwords and unlock user accounts.
- Diagnose and resolve low- to medium-complexity issues related to hardware, software, operating systems and applications.
- Log and track incidents, ensuring ticket information is kept up to date in the service management system.
- Escalate more complex issues to higher support levels when necessary.
- Implement temporary workarounds to minimize incident impact while permanent solutions are developed.
- Document procedures and solutions for future reference.
- Contribute to continuous improvement of Service Desk processes and procedures.
- Operating Systems: Windows Server (2012, 2016, 2019, 2022), Windows 10/11.
- Active Directory: user and group creation and management, OUs and Group Policy Objects (GPOs).
- Implementation and administration of domain services (DNS, DHCP).
- Troubleshooting common AD issues (authentication failures, replication problems, GPO conflicts).
- Network Protocols: TCP/IP, DNS, DHCP, LDAP.
- Keep up to date with technologies used within the company.
- Participate in training and development to improve technical skills.
Requirements
- Proven experience in a Service Desk role.
- Availability to work one of the following shifts: 2:00 PM to 11:00 PM, 6:00 AM to 3:00 PM or 10:00 PM to 6:00 AM, Monday to Friday, with on-call rotation on weekends.
- Solid knowledge of operating systems.
- Basic knowledge of network infrastructure (TCP/IP, DNS, DHCP).
- Proficiency with ITSM tools.
- Clear and effective verbal and written communication skills.
Benefits
- Breakfast with bread and fruit
- Hybrid work model
- Salary advance
- Health insurance
- Dental insurance
- Life insurance
- Childcare assistance
- Food allowance
- Meal voucher
- Profit sharing (PLR)
- Transportation voucher
- Payroll-deductible loan
- Partnerships with English schools, universities, pet assistance and other perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Lead pricing strategy and governance at Banco Agrícola. Develop pricing models and ensure alignment with corporate goals while optimizing processes and integrating cross - departmental operations.
Card Fraud Analyst focusing on acquiring - side card fraud in a Lagos - based fintech startup. Engage in fraud analysis, prevention, and collaboration for an impactful product.
Quality Analyst supporting the implementation of IT management systems at SONDA. Mapping processes and analyzing performance indicators in a hybrid work environment.
Laboratory Assistant preparing samples for analysis in the dairy and animal feed sectors. Engaging in inventory management within a modern laboratory setting in Veghel.
Senior Application Analyst at Bank Frick managing Olympic Core Banking systems and data management. Collaborating with internal teams and stakeholders for application engineering and release management.
Compensation Analyst III managing administration of salary compensation and job evaluations for GEICO. Developing reports and supporting corporate function needs with strategic compensation planning.
Junior Transaction Monitoring Analyst assessing financial alerts at LYNX in Amsterdam. Involving customer analysis, transaction checks, and ensuring compliance in finance.
BCBA providing ABA therapy for children on the autism spectrum, focusing on expert treatment and innovative techniques. Work in daycare, in - home, or clinic settings with flexible hours.
Senior Analyst in analytics & intelligence focusing on healthcare datasets and statistical models. Collaborating with teams to deliver key business insights at Roche.