Hybrid Product Operations Lead – Mexico City

at Clara

• Job title: Product Operations Lead – Mexico City
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Mexico City, Mexico

About the role

• Product Operations Lead designing to optimize the product lifecycle and manage engineering outputs. Driving operational efficiency as Clara scales and leads communication loops for the product team.

Responsibilities

• We're looking for a Product Operations Lead. As the first Product Operations hire at Clara, you will build the engine that powers our Product and Engineering teams. You are responsible for the systems, data, and communication loops that turn strategy into execution. This role is for a high-energy operator who defaults to action and thrives on making complex systems run smoothly.
• Reporting directly to the Global Product Director, you will be the architect of our internal efficiency, ensuring our product organization scales as fast as our customer base.
• Operational Architecture: Design and optimize the end-to-end product lifecycle—from discovery and prioritization to shipping and retrospectives.
• AI-Driven Automation: Identify manual bottlenecks in our workflow and implement AI-based solutions to automate them, such as synthesizing user feedback or streamlining documentation via N8N or custom scripts.
• Data Strategy: Own product analytics. Define key metrics, build dashboards in Metabase, and provide the quantitative evidence needed for roadmap decisions.
• Insights Loop: Create a scalable system to capture and synthesize feedback from Sales, Customer Success, and users, ensuring it flows directly into the product roadmap.
• Alignment & Communication: Own the "Product Rhythm." Manage cross-functional updates via Slack and Google Drive to ensure company-wide clarity and high-quality documentation.

Requirements

• 3–5 years in a high-rigor environment (e.g., high-growth tech, strategic operations, or management consulting).
• AI Fluency: Proven track record of using AI tools (LLMs, automation wrappers, or agents) to significantly increase personal or team output.
• Analytical Power: Expert-level ability to analyze complex datasets using SQL or advanced spreadsheets to communicate the 'why' behind the numbers.
• High Agency: A 'finisher' who finds friction and solves it without needing a manual.
• Working proficiency in English and Spanish.
• Excellent verbal and written communication; ability to distill complex technical roadmaps into simple updates.
• Adaptability to fast-changing environments and a 'day one' mentality.

Benefits

• Competitive salary and stock options (ESOP) from day one
• Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
• Annual learning budget and internal accelerated development paths
• High-ownership environment: we move fast, learn fast, and raise the bar — together
• Smart, ambitious teammates — low ego, high impact
• Flexible vacation and hybrid work model focused on results