Patient Education Manager engaging with the patient community through educational programs and stakeholder support in healthcare. Collaborating with various healthcare professionals and advocacy groups.
About the role
- Product Consultant Manager leading a team of consultants delivering Civica’s Local Government product suite. Driving customer service excellence in implementation and team development.
Responsibilities
- Lead a diverse team of consultants delivering Civica’s Local Government product suite.
- Drive exceptional customer service during implementation.
- Ensure projects are delivered on time and within budget.
- Develop a high-performing, multi-skilled consultancy team.
- Set the standard for service delivery excellence.
- Provide strong governance and mentoring.
- Act as a key point of contact for Project and Account Managers across the business.
Requirements
- Lead, mentor and develop a team of Product Consultants delivering solutions to Local Government customers.
- Manage work schedules and resource allocation to ensure efficient and effective delivery of the product suite.
- Ensure projects are delivered within agreed budgets and timescales.
- Manage contractual delivery milestones to mitigate revenue risk.
- Establish and uphold best-practice policies and processes for solution delivery.
- Review onsite delivery reports to maintain consistent, high service standards.
- Facilitate regular team meetings and workshops to share knowledge, updates and best practice.
- Act as a key advisor to Project and Account Managers on service delivery and solution options.
- Perform line management responsibilities including 1:1s, appraisals, team development, recruitment and performance management.
- Drive cross-skilling initiatives to develop multi-disciplinary consultants across complementary solution areas.
- Maintain strong governance and insight across the full Civica portfolio deployed within Local Government.
- **Preferred Skills & Experience**
- Experience managing customer relationships within a service delivery environment.
- Proven track record of leading and inspiring high-performing teams.
- Strong Service Delivery and Project Management experience (PRINCE2 preferred).
- Excellent stakeholder engagement and communication skills at all levels.
- Understanding of Civica systems, including SOPs and Proact.
- Strong planning, organisational and prioritisation skills.
- Experience delivering projects within the GovTech sector.
- Advanced knowledge of Microsoft products including Word, Excel, PowerPoint and Project.
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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