Intern handling social media tasks for a leading multinational mediatech company. Responsibilities include video production, script creation, and social media analysis at Webedia.
About the role
- Coordination des activités de communication et de mise à jour des réseaux sociaux pour OC Transpo. Supervision des médias sociaux et gestion du contenu avec un focus sur le transport en commun à Ottawa.
Responsibilities
- The Technical and Activity Support Services (SSTA) Directorate is responsible for providing strategic, operational, technical and other support services to the Transportation Department.
- Reporting to the Program Manager, Communications and Stakeholder Relations, the incumbent must coordinate live-update activities across all transit modes, including monitoring social media, moderating social networks, and developing and coordinating social media content, public alerts, OCTV messages and Customer Service Centre communications.
- Serves as a technical advisor and provides functional and administrative expertise related to live updates, and participates in the planning, coordination and implementation of the transit service’s live-update strategy and tactics.
- Prepares and files progress reports at regular intervals on live-update activities, reviews upcoming activities and notifies staff, and coordinates and facilitates end-user training.
- In addition, assists with special events and with emergency or crisis communications as required.
Requirements
- Three-year university degree in communications, journalism, public relations, marketing or a related field.
- Three years of experience in communications, journalism, public relations, marketing or media relations, including at least one year working in a social media-focused environment.
- Experience in an IT training environment or in transit services is an asset.
- Strong knowledge of social media dashboard applications (HootSuite and TweetDeck, among others), current social networks, the Microsoft Office suite, Photoshop and content management systems.
- Effective communication tactics and techniques using traditional and web-based networks.
- Knowledge of trends in the evolution of communications, and of the public transit industry and its methods.
- Knowledge of local and current events.
- Effective media relations.
- Knowledge of City governance, initiatives, programs and services.
- Knowledge of customer service requirements.
- Knowledge of training evaluation and delivery.
- Quality assurance procedures.
- Knowledge of relevant health and safety legislation, including worker rights and responsibilities.
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